Summary
Overview
Work History
Education
Skills
Languages
Timeline
Additional information
Generic

Emily Guzman

San Juan,US

Summary

Hospitality Trainer skilled in designing training programs that enhance team efficiency and guest satisfaction. Experienced in strategic planning and cross-cultural communication, utilizing Microsoft PowerPoint and Excel for impactful presentations. Focused on driving continuous improvement through targeted training initiatives that elevate customer service.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Hospitality Trainer

WHATABURGER
04.2024 - Current
  • Developed and implemented engaging training programs for new hires, fostering a culture of excellence and enhancing customer service standards
  • Partnered with management to identify skill gaps and create targeted training initiatives, boosting team efficiency and guest satisfaction

Education

Associate of Science - Radiologic Technology

South Texas College
Mcallen
05-2028

Skills

  • Strategic Planning
  • Organizational Skills
  • Bilingual
  • Public Speaking
  • Teamwork
  • Conflict Management
  • Cross-Cultural Communication
  • Adaptability
  • Creativity

Languages

English
Spanish

Timeline

Hospitality Trainer

WHATABURGER
04.2024 - Current

Associate of Science - Radiologic Technology

South Texas College

Additional information

  • In my capacity as President of the Biology Club at South Texas College, I have taken the initiative to lead and support students who are interested in biology and the sciences by arranging meetings, events, and educational activities. I work together with club members and the faculty to encourage student involvement, promote teamwork, and support academic progress. This experience has enabled me to improve my leadership, communication, organizational abilities, time management, and teamwork, while also providing students with opportunities to meet and learn beyond the classroom. It has also given me greater confidence in leading people, in coordinating activities, and in working efficiently with a variety of students.