Emily Hamilton
Owasso,OK
Summary
I am a customer-focused professional with a successful 10+ year career in the Customer Service Industry. I've been a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am a hardworking and passionate job seeker with skills in many different industries making me very adaptable and a fast learner.
Overview
10
10
years of professional experience
Work History
Shipment Manager
Bath And Body Works, Limited Brands
10.2023 - Current
- Managed a team of warehouse staff, ensuring proper training and adherence to safety protocols.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Assistant Manager
Bath And Body Works, Limited Brands
10.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Associate
Bath And Body Works, Limited Brands
10.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
USA Gymnastics Coach
Ultimate Gymnastics And Cheer
04.2017 - 10.2021
- Fostered a positive training environment, promoting teamwork and sportsmanship among athletes.
- Strengthened technical skills via conducting workshops that emphasized proper form alignment, balance control, and fluidity of movement.
- Facilitated open communication between athletes, parents, and coaching staff to ensure a supportive environment for all members.
- Developed customized conditioning programs to improve athlete strength, flexibility, and endurance.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Professional Dog Groomer
Carbondale Veterinary Hospital
02.2015 - 04.2017
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Veterinary Technician
Carbondale Veterinary Hospital
04.2014 - 04.2016
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Education
Associate of Arts - Dog Grooming
Penn Foster Career School
Scranton, PA02.2015
High School Diploma -
Homeschooled
Tulsa, OK10.2011
Skills
- Complex Problem-Solving
- Outgoing Personality
- Active Listening
- Critical Thinking
- Exceptional customer service
- Time Management
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal and written communication
Timeline
Shipment Manager
Bath And Body Works, Limited Brands
10.2023 - Current
Assistant Manager
Bath And Body Works, Limited Brands
10.2021 - 08.2022
Sales Associate
Bath And Body Works, Limited Brands
10.2020 - 10.2021
USA Gymnastics Coach
Ultimate Gymnastics And Cheer
04.2017 - 10.2021
Professional Dog Groomer
Carbondale Veterinary Hospital
02.2015 - 04.2017
Veterinary Technician
Carbondale Veterinary Hospital
04.2014 - 04.2016
Associate of Arts - Dog Grooming
Penn Foster Career School
High School Diploma -
Homeschooled
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