Emily Hammond
Coconut Creek,Florida
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
Work History
Teachers Assistant
Pompano Beach High School
2021.08 - 2023.06
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Team Leader
Chill-N Nitrogen Ice Cream
2022.07 - 2024.08
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Education
High School Diploma -
Pompano Beach High School
Pompano Beach, FL06.2023
No Degree - Social Sciences
Florida State University
Tallahassee, FL04.2027
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Complex Problem-Solving
- Overseeing Daily Activities
Certifications
- Certified in Microsoft Office Powerpoint, Word, Excel
Timeline
Team Leader
Chill-N Nitrogen Ice Cream
2022.07 - 2024.08
Teachers Assistant
Pompano Beach High School
2021.08 - 2023.06
High School Diploma -
Pompano Beach High School
No Degree - Social Sciences
Florida State University
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