Emily Hanson
Principal Financial Group Inc
Des Moines,IA
6
years of professional experience
Detail-oriented operations professional with a strong background in client operations, reporting, and process management. Experienced in coordinating workflow, analyzing performance metrics, and supporting operational excellence through accurate, compliant execution of business processes. Recognized for strong leadership potential, collaborative problem-solving, and a commitment to continuous improvement and team success.
Work History
Client Operations Analyst
2 Years 8 Months- Developed and delivered recurring client reports, analyzing operational and performance data to provide actionable insights and support informed business decisions.
- Analyzed operational data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance workflow efficiency and accuracy.
- Streamlined reporting processes, reducing turnaround time for monthly performance evaluations.
- Optimized operational efficiency by analyzing and streamlining processes.
- Created custom reports and visualizations to support decision-making processes.
Client Service Specialist
2 Years- Assisted in resolving complex client issues, improving resolution rates through effective communication.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Managed client accounts with attention to detail, ensuring accurate recordkeeping.
- Responded proactively and positively to rapid change.
- Collaborated with teams to streamline processes, increasing operational efficiency and accuracy.
Customer Service Representative
1 Year 8 Months- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Improved service delivery by implementing best practices in communication and problem-solving.
- Collaborated with cross-functional teams to address complex issues and improve overall customer satisfaction.
- Mentored junior representatives, fostering a culture of excellence and continuous improvement within the team.
Education
Bachelor of Arts - Human Services
Skills
Reporting skills
Operational efficiency
Workflow optimization
Data analysis
Operations research
Microsoft Excel
Organizational skills
Attention to detail
Timeline
Client Operations Analyst
Principal Financial Group Inc
10.2023 - CurrentRead More
Client Service Specialist
Principal Financial Group Inc
10.2021 - 10.2023Read More
Customer Service Representative
Principal Financial Group Inc
02.2020 - 10.2021Read More
Grand View University
Bachelor of Arts from Human Services
Read More