Emily Hawkins
Antelope,CA
Summary
Detail-oriented team leader experienced in customer engagement and conflict resolution. Committed to fostering a positive work environment while optimizing operational efficiency and team dynamics.
Overview
2
2
years of professional experience
Work History
Team Leader
Off Broadway Shoe Warehouse
Citrus Heights, CA
11.2023 - 01.2026
- Oversaw daily operations to ensure efficient workflow and optimal team performance.
- Mentored and trained team members on best practices for customer service and sales techniques.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Optimized inventory control by conducting regular audits and implementing accurate tracking systems.
- Managed daily operations at a retail location, ensuring efficient scheduling, task delegation, and adherence to company policies.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Processed customer transactions accurately and efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Assisted in training new cashiers on operational procedures and systems.
- Managed inventory levels by restocking merchandise as needed.
- Implemented best practices for cash handling to minimize errors.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Education
High School Diploma -
Visons And Educations
Sacramento, CASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Documentation and reporting
- Work planning
- Safety
- Cash handling
- Processing payments
- Opening and closing procedures
- Stock management
- Multitasking Abilities
- Customer engagement
- Conflict resolution
- Sales promotion
Timeline
Team Leader
Off Broadway Shoe Warehouse
11.2023 - 01.2026
High School Diploma -
Visons And Educations