Emily Hazen
Wachusett Mountain Ski Area
Holden,MA
6
Years of experience
Professional with strong background in aquatic safety and emergency response. Proven ability to remain vigilant and respond quickly to incidents, ensuring a safe environment for all. Adept at working collaboratively with team members and adapting to changing conditions. Known for reliability, excellent communication skills, and maintaining high standards in everyday life
Work History
Certified Lifeguard
1 Year 9 Months- Conducted weekly safety sessions focused on water training, teaching swimming lessons for all ages, practicing rescues, and instructing first aid and AED procedures in high-pressure environments.
- Enforced beach regulations and posted warnings to prevent unsafe behavior.
- Monitored beach and water conditions, maintaining vigilant surveillance for swimmer safety.
Sales Associate
2 Years 9 Months- Guided brides and formalwear clients through fittings, styling choices, and purchase decisions
- Educated clients on sizing, fabric options, and special-order timelines to support confident selections
- Resolved fit, style, and service concerns with professional, solution-focused communication
- Maintained accurate appointment flow and coordinated seamless handoffs between sales and alterations teams
Customer Service Supervisor
5 Years 9 Months- Supervised ski school registration desk, organized lesson bookings, and provided clear information to customers by phone and in person.
- Managed merchandise and equipment sales while supporting smooth daily retail operations.
- Delivered snowboarding instruction through adaptive program and mentored Special Olympics students with supportive coaching.
- Supervised guest services team, ensuring prompt resolution of ticketing, pass, and resort inquiries.
- Trained front-line staff on policies, point-of-sale procedures, and customer recovery standards.
Education
Degree -Bachelor of Science - Marine Transportation
- Dean's List Freshman year
- 3.0 GPA
- Hot Yoga Club Vise President
- Financial Club Vise President
- SSO
- DD4 signed
- Leadership Lab lectures
- Naval science class
- Strategic Sea lift Officer I
- Morning PT
High School Diploma
- Graduated with a 3.0 weighted GPA
- Extracurriculars: Engineering and architectural design club, Varsity Lacrosse Captain, Volunteer for Unified Basketball, Track,Soccer and Best Buddies, Varsity Swim team
- Elected Captain of Women's Lacrosse team
Skills
Lifeguard certification
AED certified
CPR certified
Lifeguard training
Customer service
Leadership skills
Conflict resolution
Interpersonal communication
Organization
Timeline
Certified Lifeguard
Dennis Beach Department
01.2025 - CurrentRead More
Sales Associate
Carbonneau Bridal & Formalwear
01.2024 - CurrentRead More
Customer Service Supervisor
Wachusett Mountain Ski Area
01.2021 - CurrentRead More
Massachusetts Maritime Academy
Degree -Bachelor of Science from Marine Transportation
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Navy Strategic Sealift Midshipmen Program
from SSO
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Wachusett Regional High School
High School Diploma
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