Emily Heffington
White City,OR
Summary
Dynamic Accounts Receivable Manager at Competitive Athletics with a proven track record in enhancing efficiency and accuracy. Skilled in client retention and account management, I successfully implemented new procedures that streamlined operations. My positive attitude and strong multitasking abilities fostered collaboration, ensuring timely completion of critical reports and resolution of customer issues.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Manager
Competitive Athletics
, OR
09.2017 - 07.2024
- Supported quality control efforts by accurately entering and verifying data for various administrative functions.
- Collaborated with fellow team members to discuss project timelines and goals, ensuring successful achievement of deadlines and milestones.
- Conducted periodic audits of customer accounts to ensure accuracy and completeness.
- Achieved timely completion of monthly aging reports for management review.
- Maintained regular communication with customers to address and resolve issues with outstanding invoices.
- Implemented new procedures within the Accounts Receivable department to improve efficiency.
- Maintained accurate records of all accounts receivable transactions.
Licensed Sales Producer
Allstate Insurance Co
, Oregon
09.2015 - 09.2017
- Delivered outstanding customer service for property and casualty insurance, handling multiple administrative responsibilities
- Contributed to team success with favorable results in client interactions and policy management.
- Assessed customer needs and recommended appropriate coverage options.
- Provided timely feedback regarding customer satisfaction ratings.
- Identified opportunities for cross-selling additional products or services.
- Attended meetings with carriers' representatives to discuss product offerings and pricing structure.
- Processed applications for new policies, endorsements, changes and cancellations.
- Provided professional advice on a range of life, health, property and casualty insurance policies.
- Participated in educational events such as seminars and webinars to stay abreast of industry developments.
Job Coach/Case Manager
Goodwill Services
12.2010 - 08.2015
- Coordinated support services, optimizing communication between healthcare workers and patients
- Developed intervention plans and case notes, ensuring successful client outcomes.
- Identified barriers that prevent individuals from securing employment or advancing their careers.
- Facilitated workshops on topics such as communication skills, problem solving, and conflict resolution.
- Assisted with resume writing, job search strategies, and goal setting.
- Engaged in outreach activities within the community to connect with potential employers.
- Provided support during the transition from unemployment or underemployment to full-time employment.
Education
MBA - Human Resources Development
Post University
Waterbury, CT05-2025
Bachelor of Science in Business Management - Human Resources Management
Post University
Waterbury, CT05-2023
Associate of Science in Accounting -
Post University
Waterbury, CT08.2021
High School Diploma -
North Valley High School
Merlin, OR06.2002
Skills
- Asset Protection
- Insurance Sales Strategies
- Policy Management
- Client Retention & Account Management
- Team Training & Development
- Customer Follow-Up
- Cross-Selling & Upselling
- Lead Development
- Multitasking
- Positive & Friendly Attitude
- Clerical Skills
Timeline
Accounts Receivable Manager
Competitive Athletics
09.2017 - 07.2024
Licensed Sales Producer
Allstate Insurance Co
09.2015 - 09.2017
Job Coach/Case Manager
Goodwill Services
12.2010 - 08.2015
MBA - Human Resources Development
Post University
Bachelor of Science in Business Management - Human Resources Management
Post University
Associate of Science in Accounting -
Post University
High School Diploma -
North Valley High School