Emily Henline
Factoryville,Pennsylvania
Summary
Driven professional with a robust background in logistics and customer service, notably at Alberts Integration Piping Systems. Excelled in enhancing operational efficiency and customer satisfaction through expert forklift operation and clear communication. Achieved significant improvements in order processing times and safety standards, showcasing a self-motivated and disciplined approach to achieving results.
Overview
14
14
years of professional experience
Work History
Warehouse Worker
Alberts Integration Piping Systems
Pittston, PA
03.2017 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 85 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
Billing Specialist
H&S Towing Services
Harrisburg, PA
04.2016 - 05.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Customer Service Advisor
Jiffy Lube Oil Change Center
Carlisle, PA
10.2015 - 04.2016
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Dispatcher Office Assistant
H&S Towing Services
Harrisburg, PA
01.2014 - 04.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
Rollback Operator
Ritcheys Towing
Harrisburg, PA
01.2011 - 01.2014
- Reduced downtime in rollback operations by performing regular equipment maintenance and repairs.
- Coordinated with dispatchers to receive job assignments promptly, resulting in improved turnaround times for projects.
- Enhanced company reputation by consistently delivering high-quality rollback services on time and within budget constraints.
- Enhanced rollback operations efficiency by streamlining processes and implementing safety protocols.
- Helped police officers and other first responders with towing requests.
- Maintained accurate records of equipment usage, maintenance logs, and client billing information for seamless operations.
- Completed daily inspection and equipment maintenance per DOT regulations.
- Operated hydraulic systems proficiently, ensuring safe loading and unloading of equipment during transport assignments.
- Maintained open lines of communication with team members, fostering a positive work environment and ensuring successful project outcomes.
- Delivered exceptional customer service while coordinating with clients regarding pickup and delivery schedules for their specific needs.
- Worked closely with dispatch to answer calls quickly.
- Delivered non-drivable vehicles between car lots and service centers.
- Safely transported heavy machinery and materials for various construction projects, ensuring timely delivery.
Education
Advertising Art And Design
Dauphin County Technical School
Harrisburg, PA06.2007
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Loading and unloading
- Warehouse Safety
- Order Picking
- Clear Communication
- Attention to Detail
- Material Handling
- Forklift Operation
Timeline
Warehouse Worker
Alberts Integration Piping Systems
03.2017 - Current
Billing Specialist
H&S Towing Services
04.2016 - 05.2017
Customer Service Advisor
Jiffy Lube Oil Change Center
10.2015 - 04.2016
Dispatcher Office Assistant
H&S Towing Services
01.2014 - 04.2016
Rollback Operator
Ritcheys Towing
01.2011 - 01.2014
Advertising Art And Design
Dauphin County Technical School