Emily Hernandez

• Enhanced workplace productivity through effective teamwork and collaboration.
• Maintained and updated databases with current information to support operations.
• Managed time efficiently to complete tasks within established deadlines.
• Identified customer needs promptly to ensure satisfaction and retention.
• Recognized by management for delivering exceptional customer service consistently.
• Oversaw inventory management to guarantee availability of necessary materials.
• Demonstrated product application techniques, including makeup application skills.
• Arranged merchandise displays to create visually appealing shopping experiences.

• Engaged customers through professional dialogue to identify needs.
• Handled customer complaints with professionalism and care.
• Maintained store cleanliness, including floors, windows, and displays.
• Processed transactions accurately using point-of-sale system.
• Greeted customers, providing exceptional service and support.
• Answered merchandise inquiries and guided customers to desired products.
• Trained new team members on cash register operation and customer service protocols.
• Organized merchandise effectively, restocking displays and implementing appealing signage.

Patient Care Technician Program: 160 hour program (120 classroom hours and 40 clinical hours)

Course includes areas of study in Patient Care, Vital Signs, EKG, Venipuncture and CPR, Anatomy and

Physiology, Infection Control, Emergency Procedures, Knowledge of Behavioral Health and Patients with

Special Needs including Legal and Ethical Responsibilities.