Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Emily Hernandez

Denver,CO
Emily Hernandez

Summary

As a Dynamic Shift Supervisor at KFC Restaurant, I possess strong capabilities in team leadership and conflict resolution. I have successfully enhanced operational efficiency through effective communication and proactive problem-solving strategies. I have been recognized for my ability to foster a collaborative work environment while ensuring compliance with food safety standards and managing inventory control effectively. I am dedicated to delivering exceptional customer service and motivating staff to achieve peak performance.

Overview

5
years of professional experience

Work History

KFC Restaurant
Denver, CO

Shift Supervisor
08.2020 - 05.2025

Job overview

  • Circulated throughout the restaurant during service to support line packers, clear tables during peak times, and address guest inquiries, enhancing operational efficiency.
  • Led pre-shift briefings to assign stations, review daily specials, and address potential challenges, ensuring team preparedness.
  • Delivered food promptly and motivated staff to foster a positive and collaborative dining environment.

I am responsible for taking food orders and serving meals, with primary duties focused on leading the team on the floor. Prior to each shift, I conduct a briefing to assign stations, review daily specials, and identify potential challenges that may arise. During service, I actively circulate throughout the restaurant to support the line packers. This includes assisting in clearing tables during peak periods, addressing guest inquiries when line packers are occupied, and delivering food to ensure prompt service. My objective is to serve as both a resource and a motivator, fostering a positive and collaborative environment.

Education

Concorde Career College
Aurora, CO

Medical Assistant from Medical Assistant
01-2025

University Overview

Collegiate Prep Academy
Aurora, CO

High School Diploma
05-2022

University Overview

  • [Nominated as a Semester Student of the month] multiple times
  • [Exemplary Attendance] Attendance
  • [Exemplary Academics] Art
  • [FSA]

Skills

  • Food safety
  • Order management
  • Inventory control
  • Customer service
  • Team leadership
  • Staff training
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Safety
  • Shift reporting
  • Labor and food cost control
  • Inventory management
  • Employee training
  • Safety reviews
  • Employee recognition

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Shift Supervisor
KFC Restaurant
08.2020 - 05.2025
Concorde Career College
Medical Assistant from Medical Assistant
Collegiate Prep Academy
High School Diploma