Emily Heron
Corona,Ca
Summary
Helpful Customer Experience Agent delivered exceptional customer service to promote loyal business. Positive attitude and excellent problem-solving skills. Dedicated to identifying problems while finding lasting solutions to customer problems.
Overview
11
11
years of professional experience
Work History
Customer Experience Representative Lead Agent
Enterprise Mobility
Ontario
09.2017 - Current
- Addressed customer concerns and complaints with the goal to provide solutions and alternatives for solutions
- Responded to high volumes of customers while listening and communicating when looking at problems and needs, Engaged in cross-selling and up-selling to generate revenue while also enhancing experiences
- Provided uncompromised, exceptional, customer service to create a welcoming and positive experience.
Holiday Sales Associate
Bass Pro Shops
Rancho Cucamonga
11.2015 - 01.2026
- Assisted customer with order, returns, and exchanges
- Boosted sales through customer engagement
- Built product knowledge.
Hostess
Wabi Sabi Sushi Bar and Restaurant
Rancho Cucamonga
04.2017 - 10.2017
- Greeted customers warmly and provided a friendly experience
- Answered any customer questions
- Supported staff as a whole.
Set Personal assistant
RockFuel Media
Studio City
01.2016 - 04.2017
- Oversaw personal and professional calendars and future events
- Provided administrative support
- Maintained appropriate documentation.
Counter Attendant
The Claremont Club
03.2015 - 11.2015
- Managed tasks in a high-volume environment
- Demonstrated knowledge in products, lessons, and activities.
Education
Bachelor of Arts - Educational Studies
University of La Verne
La Verne, CA05-2025
Associate of Arts - Social and Behavioral Studies
Norco College
Norco, CA12-2023
Associate of Arts - Child And Adolescent Development For Transfer
Norco College
Norco, CA12-2023
High School Diploma -
Los Osos High School
05.2015
Skills
- Customer Education
- Scheduling
- Complaint Handling
- Complaint Resolution
- Returns processing
Affiliations
- I enjoy being crafty, building, hiking, and reading
Timeline
Customer Experience Representative Lead Agent
Enterprise Mobility
09.2017 - Current
Hostess
Wabi Sabi Sushi Bar and Restaurant
04.2017 - 10.2017
Set Personal assistant
RockFuel Media
01.2016 - 04.2017
Holiday Sales Associate
Bass Pro Shops
11.2015 - 01.2026
Counter Attendant
The Claremont Club
03.2015 - 11.2015
Bachelor of Arts - Educational Studies
University of La Verne
Associate of Arts - Social and Behavioral Studies
Norco College
Associate of Arts - Child And Adolescent Development For Transfer
Norco College
High School Diploma -
Los Osos High School
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