Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Emily Hoedl

Southbury ,CT

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Chive Sea Bar and Lounge. Skilled in multitasking and exceptional communication, adept at managing high-pressure situations and improving service delivery. Demonstrates strong problem-solving skills and a goal-oriented approach, contributing significantly to workplace success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host/ Food Runner

Chive Sea Bar and Lounge
02.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Concessions Employee

Riverview Cinemas
09.2021 - Current
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Responded to customer complaints to help resolve issues.
  • Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.

Education

Savannah College of Art And Design
Savannah, GA
09.2023 - 6 2027

High School Diploma -

Pomperaug Regional High School
Southbury, CT
06.2022

Skills

Customer Service

Multitasking proficiency

Effective Time Management

Detail Oriented

Communication

POS Software

Server Support

Reservations

Phone Etiquette

Food Running

Table Bussing

Multitasking

Calm Under Pressure

Problem-solving skills

Goal-Oriented

Design Skills

Certification

Adobe Photoshop Certified

Interests

Currently studying Architecture at SCAD minoring in design for sustainability. Interests include designing interior and exterior spaces, drawing, painting, and using platforms such as AutoCAD and Rhino. 

Timeline

Host/ Food Runner

Chive Sea Bar and Lounge
02.2024 - Current

Savannah College of Art And Design
09.2023 - 6 2027

Concessions Employee

Riverview Cinemas
09.2021 - Current

High School Diploma -

Pomperaug Regional High School

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Emily Hoedl