Junia Betts
Orlando,Florida
Summary
Experienced with guest relations, ensuring a warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining a high standard of service and fostering positive guest experiences.
Overview
4
4
years of professional experience
Work History
Host/ Food Runner
Park Pizza Brewing & Company
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Server/Cashier
The Great Greek Mediterranean Grill
05.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts - Business Marketing
Valencia College
Orlando, FL12-2025
High School Diploma -
Lake Nona High School
Orlando, FL05-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Adaptable to change
Accomplishments
Dean's List Spring 2025 and Spring 2024
Timeline
Host/ Food Runner
Park Pizza Brewing & Company
10.2023 - Current
Server/Cashier
The Great Greek Mediterranean Grill
05.2021 - 07.2023
Associate of Arts - Business Marketing
Valencia College
High School Diploma -
Lake Nona High School
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