Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hoffman

Orlando,FL

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in a highly competitive environment. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

8
8
years of professional experience

Work History

General Manager

Golden Vacation Rentals
04.2024 - Current
  • Managed and trained systems for onsite cabins and houseboats for bookings, cleanings, and automated communication
  • Introduced 3rd party resources to the operation for cabin insurance, dynamic pricing, and effective guest communication
  • Lead team training and expectations through field calls and SOP creations of the operation, financial reporting, detailed record keeping, marketing, and guest service knowledge
  • Promoting the development of the team and a deeper understanding of the operation.

Operations Manager

Serendipity Labs
Orlando, FL
08.2023 - 04.2024
  • Marketing and community representative
  • Planned six in-lab events a month
  • Engaged with the community and promoted brand awareness through networking and social media
  • Reviewed and processed monthly invoicing/billing for accuracy and assisted with following up on delinquent accounts
  • Trained and developed on-site experience coordinators through performance evaluations, feedback, and business goals.

Sr Coordinator, Talent Acquisition, Operations (Temporary Assignment)

Universal Studios Orlando
Orlando, FL
05.2023 - 08.2023
  • Assisted with onboarding of newly hired Team Members and setting up training schedules
  • Assisted former team members with rehiring status information and walked them through the appeal process
  • Partnered with Career Network, recruiters, investigations, and records to provide the best experiences for applicants and newly hired Team Members.

Merchandise Operations Manager, Universal Studios, San Francisco and Toothsome/Margaritaville- TSAT Manager Representative of City Walk

Universal Studios
San Francisco
03.2020 - 05.2023
  • Managed six merchandise locations, overseeing team development, financial success, inventory management, and maintaining high standards of appearance
  • Led the City Walk Team Member Satisfaction program as the TSAT representative, monitoring the store's TSAT presentation, communication, and goal follow-through
  • Worked directly with Team Members to develop opportunities for the Development Leadership Training and Cash Coordinator positions.

Merchandise Operations Team Captain, Universal Studios, San Francisco

Universal Studios
San Francisco
06.2019 - 03.2020
  • Handled cash to maintain proper till balances
  • Provided feedback to team members in recognition and accountability
  • Created and ran area games to promote park and product knowledge.

Merchandise Operations Trainer, Islands of Adventure, Trading Co.

Universal Studios
12.2016 - 06.2019
  • Responded to customer questions and requests promptly and efficiently
  • Executed training programs and demonstrated and presented training materials to new Team Members

Education

Associate of Science in Early Childhood Education -

Finger Lakes Community College
Canandaigua, NY
12.2015

Skills

  • Managing Multiple Projects Simultaneously
  • SOP Creation and Leading Training Events
  • Planning, Marketing, and Leading Events in Social and Professional Settings
  • Excellent Written and Verbal Communication Skills
  • Ability to Maintain a Professional Appearance
  • Office and Software Organizational Skills
  • Excellent Interpersonal Skills
  • Ability to Develop and Maintain Professional Relationships
  • Training and Development of Large Teams
  • Sales and Business Development Experience

Proficient in

  • Microsoft
  • Kronos and ULearn
  • Salesforce
  • Officernd
  • Bluensap
  • Uplisting
  • Notion
  • Monday
  • Pricelabs
  • ClickUp

Timeline

General Manager

Golden Vacation Rentals
04.2024 - Current

Operations Manager

Serendipity Labs
08.2023 - 04.2024

Sr Coordinator, Talent Acquisition, Operations (Temporary Assignment)

Universal Studios Orlando
05.2023 - 08.2023

Merchandise Operations Manager, Universal Studios, San Francisco and Toothsome/Margaritaville- TSAT Manager Representative of City Walk

Universal Studios
03.2020 - 05.2023

Merchandise Operations Team Captain, Universal Studios, San Francisco

Universal Studios
06.2019 - 03.2020

Merchandise Operations Trainer, Islands of Adventure, Trading Co.

Universal Studios
12.2016 - 06.2019

Associate of Science in Early Childhood Education -

Finger Lakes Community College

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Emily Hoffman