Emily Hornett
Hiawatha,United States
Summary
Skilled education professional with strong background providing reliable and quality childcare services. Adept at creating a safe, caring, and stimulating environment to foster children's physical, emotional, social, and intellectual development. Committed to providing children with the necessary tools to learn and grow, while nurturing a positive and supportive relationship with parents. I also have a background with working customer service. Being a customer service representative includes bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Infant Lead Teacher
Downtown KinderCare
08.2021 - Current
- Facilitated transitions from one activity to another while providing appropriate support for all children involved
- Demonstrated strong leadership skills while managing daily operations within the classroom setting
- Engaged in meaningful conversations with infants during mealtime and diaper changes
- Implemented strategies to ensure safety of infants at all times.
Customer Service Representative
Hy-vee
11.2018 - 10.2021
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided efficient and courteous service to customers at all times
- Worked with coworkers to complete tasks.
Education
Associate In Arts (A.A.) In Liberal Arts -
Kirkwood Community College
Iowa, IA07.2023
Skills
- Activity Planning
- Behavior Modeling
- Active Listening
- Medical Terminology Knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Patient confidentiality
- Adaptability and flexibility
- Customer Service
- Growth mindset
- Creative problem-solving
Personal Information
- Date of Birth: 11/06/2002
- Nationality: American
Extracurricular Activities
Student Government
Timeline
Infant Lead Teacher
Downtown KinderCare
08.2021 - Current
Customer Service Representative
Hy-vee
11.2018 - 10.2021
Associate In Arts (A.A.) In Liberal Arts -
Kirkwood Community College
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