Emily Horta
Goodyear
Summary
As a bilingual Medical Assistant and Phlebotomy graduate student currently seeking to secure a challenging position in a respectable establishment to expand my education. Also, with a 3.36 GPA with perfect attendance and have completed the medical assistant and phlebotomy with a diploma. Also, with experience in Sports Medicine for 4 years.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
4048
4048
years of post-secondary education
Work History
Medical Assistant
Adelante Healthcare
Surprise
06.2025 - Current
- Assisted in patient intake by collecting medical histories and vital signs.
- Coordinated with healthcare providers to schedule appointments and manage patient flow.
- Prepared examination rooms by ensuring proper supplies and equipment availability.
- Maintained cleanliness and organization in clinical areas to ensure a safe environment.
- Communicated with insurance companies to verify patient coverage and benefits efficiently.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
Restaurant Team Member
Chilis Resturant
Goodyear
09.2020 - 06.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Managed approximately 40 incoming calls, emails, and faxed per day from customers.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Saw approximately 100- 200 refugee's patients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped around 200-300 guests and making sure they are satisfied with their visit.
Medical Assistant
Protect AZ Health/ Southwellness
Phoenix
06.2024 - 01.2025
Medical Assistant
Dr.Nirmala Aryal Neurology
Phoenix
03.2024 - 05.2024
- Fluent with speaking Spanish.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Show patients to examination rooms and prepare them for the physician.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Change dressings on wounds.
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
- BLS (basic life support) certification.
- Flexible/ adaptable Front desk experience.
- Food safety measures Guest experiences.
- Food preparation Supply restocking.
- Taking orders Table service.
- Order taking Cross-training.
- Menu memorization Hygiene practices.
- Liquor law compliance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
High school Diploma - High School Administration
Mohave High School
Bullhead City, ArizonaMedical Assistant with Phlebotomy Diploma - Medical Genetics
Arizona College
Glendale, ArizonaSkills
- Flexible/ adaptable
- Front desk experience
- Food safety measures
- Guest experiences
- Food preparation
- Supply restocking
- Taking orders
- Table service
- Order taking
- Cross-training
- Menu memorization
- Hygiene practices
- Liquor law compliance
- Bubbly personality
- Work great under pressure
- Team collaboration
- Problem solving
- Time management
- Employee training
- Cash handling expertise
- Cleaning and sanitizing
- Verbal and written communication
- Reheating and cooldown procedures
Languages
- English
- Spanish
- English
Timeline
Medical Assistant
Adelante Healthcare
06.2025 - Current
Medical Assistant
Protect AZ Health/ Southwellness
06.2024 - 01.2025
Medical Assistant
Dr.Nirmala Aryal Neurology
03.2024 - 05.2024
Restaurant Team Member
Chilis Resturant
09.2020 - 06.2025
High school Diploma - High School Administration
Mohave High School
Medical Assistant with Phlebotomy Diploma - Medical Genetics
Arizona College