Summary
Overview
Work History
Skills
Certification
Timeline
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Emily Horton

Las Vegas,NV

Summary

Dynamic and detail-oriented professional with extensive experience coordinating labor, managing teams, and delivering exceptional operational results in high-pressure environments. Recognized for strong organizational skills, authoritative yet fair leadership, and the ability to remain calm and approachable under pressure. Skilled communicator with proven success in client relations, compliance oversight, and process optimization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Coordinator / Manager

The BioClean Team
Las Vegas, NV
06.2021 - Current
  • Managed projects for bioremediation services across Nevada and Southern California.
  • Oversaw labor, sales, and inventory tracking to maximize returns, using Basecamp and Square systems.
  • Assisted clients with insurance claims, providing documentation and photos.
  • Coordinated contracts via DocuSign and processed payments.
  • Hired, trained, and evaluated team members, providing constructive feedback to improve performance.
  • Maintained operating schedules, staffing coverage, and compliance with safety protocols.
  • Expanded company operations through lease agreements, staffing, permitting, and licensing.
  • Conducted biohazard remediation services following trauma incidents.

Labor Coordinator

Big Finn International
Las Vegas, NV
01.2023 - 06.2024
  • Developed and maintained daily, weekly, and monthly labor schedules to meet project demands.
  • Assigned workers based on skills, availability, and project requirements, adapting schedules for emergencies or absences.
  • Verified credentials, certifications, and training compliance for all personnel.
  • Served as primary liaison between management, crew leaders, and labor teams.
  • Ensured compliance with labor laws, union rules, and safety regulations.
  • Managed onboarding, orientation, and documentation for new hires.
  • Maintained labor records, timesheets, and cost reports to support budget control.
  • Resolved staffing conflicts quickly and reallocated resources during urgent situations.

Senior Supervisor

Aftermath Services
Las Vegas, NV
08.2018 - 06.2021
  • Directed operations to meet productivity, safety, and compliance standards.
  • Managed staffing, scheduling, and resource allocation for key projects.
  • Trained new hires and provided ongoing performance coaching.
  • Expanded regional operations by securing leases, hiring staff, and obtaining permits/licenses.
  • Oversaw quality control, compliance with SOPs, and client satisfaction.
  • Maintained detailed labor, sales, and inventory reports to optimize performance.

Cruise Vacation Planner

Prestige Cruises
Las Vegas, NV
06.2016 - 08.2018
  • Created customized travel packages, coordinating air, land, and sea arrangements.
  • Managed high-value itineraries up to $65,000, ensuring seamless travel experiences.
  • Assisted clients with problem resolution before, during, and after travel.
  • Maintained accurate financial and administrative records.

Skills

  • Workforce scheduling and coordination
  • Labor law compliance
  • Safety regulations
  • Project management
  • Performance coaching
  • Workforce management tools
  • Negotiation skills
  • Client relations
  • Square and DocuSign proficiency
  • Microsoft Office Suite expertise
  • Performance evaluation techniques
  • Customer relationship management
  • Compliance oversight
  • Analytical thinking
  • Problem solving strategies
  • Team building initiatives
  • Attention to detail

Certification

  • IICRC Trauma and Crime Scene, #70013244
  • Hazwoper 40, NHF-1637955743

Timeline

Labor Coordinator

Big Finn International
01.2023 - 06.2024

Sales Coordinator / Manager

The BioClean Team
06.2021 - Current

Senior Supervisor

Aftermath Services
08.2018 - 06.2021

Cruise Vacation Planner

Prestige Cruises
06.2016 - 08.2018

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Emily Horton