Emily Hunter
Pocola
Summary
Efficient Office Assistant known for high productivity and completing tasks with precision. Possess specialized skills in document review, title searches, and real estate transactions. Excel in communication, time management, and problem-solving to deliver exceptional support in fast-paced environments.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Title Assistant
Capital Abstract & Title
Fort Smith
10.2020 - Current
- Processed title searches to ensure accurate property ownership information.
- Reviewed legal descriptions and property records for accuracy and completeness.
- Maintained organized files and records for all title transactions processed.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Proofread documents for accuracy prior to distribution.
- Maintained confidential files, records, and other documents.
- Served as a liaison between departments to ensure efficient communication flow.
- Coordinated communication between clients, lenders, and real estate agents effectively.
- Assisted in resolving title issues by researching public records promptly.
- Supported team members with administrative tasks to enhance workflow efficiency.
- Compiled data from various sources into meaningful reports.
- Reviewed real estate closing files to identify and correct errors.
Insurance Agent Assistant
SYKES
Fort Smith
02.2020 - 10.2020
- Assisted clients with policy inquiries and coverage explanations.
- Processed insurance applications and maintained client records efficiently.
- Supported the development of marketing materials for insurance products.
- Conducted research on policy options to inform client recommendations.
- Ensured compliance with industry regulations during policy management tasks.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Entered customer data into computer systems, ensuring accuracy and completeness of records.
- Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
- Attended training sessions on new products or procedures to stay up-to-date on industry trends.
Table Games Dealer
Choctaw Casino & Resort
Pocola
04.2017 - 12.2019
- Dealt cards for various table games including blackjack and poker.
- Managed player interactions to ensure a positive gaming experience.
- Monitored game flow and maintained adherence to casino rules.
- Maintained a positive attitude and professional demeanor during shifts.
- Performed functional game duties quickly by efficiently handling money and chips.
- Assisted new players with understanding game rules and procedures.
- Collected losing bets and paid out winnings promptly and accurately.
- Communicated effectively with other members of the table games staff team.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Balanced cash drawers according to established procedures at the end of each shift.
Front Desk Receptionist
Massage Envy
Rogers
12.2016 - 04.2017
- Greeted clients warmly upon arrival to create a welcoming atmosphere.
- Managed appointment scheduling using Massage Envy's booking software efficiently.
- Answered phone calls promptly, addressing client inquiries and concerns professionally.
- Assisted clients with service selections based on individual needs and preferences.
- Provided information about membership options and promotions to potential clients.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Cocktail Server
Choctaw Casino & Resort
Pocola
09.2016 - 12.2016
- Provided exceptional service to guests in high-volume casino environment.
- Delivered food and beverage orders accurately and promptly to patrons.
- Maintained cleanliness and organization of serving area throughout shifts.
- Monitored guest satisfaction and addressed any concerns immediately.
- Provided exceptional service to high volume of daily customers.
- Maintained accurate cash handling practices while efficiently serving customers.
Office Assistant
Drain Masters Plumbing
Pocola
08.2015 - 09.2016
- Managed incoming calls and directed inquiries to appropriate departments.
- Organized and filed important documents for easy access by staff.
- Created and updated customer records in the database system.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained confidentiality while handling sensitive information daily.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Education
Pocola High School
Pocola, OKSome College (No Degree) -
Carl Albert State College
Poteau, OKSome College (No Degree) -
UAFS Fort Smith
Fort Smith, ARSkills
- Title processing
- Document proofreading
- Record management
- Customer service
- Data analysis
- Time management
- Attention to detail
- Problem solving
- Property records research
- Legal terminology
- Deadline adherence
- Research and analysis
- Document review proficiency
- Report preparation
- Records evaluation
- Professional demeanor
- Task prioritization
- Multitasking capacity
Certification
- Property & Casualty Insurance License
Timeline
Title Assistant
Capital Abstract & Title
10.2020 - Current
Insurance Agent Assistant
SYKES
02.2020 - 10.2020
Table Games Dealer
Choctaw Casino & Resort
04.2017 - 12.2019
Front Desk Receptionist
Massage Envy
12.2016 - 04.2017
Cocktail Server
Choctaw Casino & Resort
09.2016 - 12.2016
Office Assistant
Drain Masters Plumbing
08.2015 - 09.2016
Pocola High School
Some College (No Degree) -
Carl Albert State College
Some College (No Degree) -
UAFS Fort Smith