Heather Hopkins

Communicated with customers to ensure correct information, Put in work orders, communicated with customers via email and telephone, Used phone, fax and email.

• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Communicated with customers to resolve common title issues.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Organized and prepared tax and title documents to transfer ownership of property.
• Kept up-to-date with state and federal regulations to prevent errors and fraud.
• Analyzed title documents to identify potential issues and resolve any discrepancies.
• Assisted in preparation of title insurance policies and title commitments.
• Utilized various online databases and public land records to verify ownership information.
• Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
• Examined land records and identified potential problems with title search results.
• Created legal documents such as deeds, mortgages and leases based on title search results.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.

Perform monetary transactions, customer service via email and in-person, post mortgage payments, refigure escrow analysis, refigure adjustable rate mortgages, balance general ledger accounts