Emily Hyden
Nashville,TN
Summary
TALENT ACQUISITION LEADER with a background developing and executing successful recruitment strategies that align with organizational goals. Adept in identifying top talent, cultivating relationships with candidates and stakeholders, and managing the hiring process from start to finish. Strengths lie in leveraging innovative sourcing techniques, building and maintaining talent pipelines, and implementing best practices to attract and retain top talent. Exceptional communication skills with proven track record of problem solving for hiring managers, HR teams, and business leaders to identify workforce needs and develop effective recruitment plans that streamline operations, decrease costs, and promote organizational efficiency.
Overview
8
8
years of professional experience
Work History
Senior Program Manager- On Road Staffing
Amazon.com
Nashville, TN
05.2023 - Current
- Serve as staffing business partner to 57 Amazon Delivery Service Providers (DSPs)
- Conducted risk assessments with DSPs to identify potential issues early prior to high volume events, mitigating potential staffing delays or constraints.
- Key deliverables include establishing standard work functions for newly formed team. Collaborating across support teams to create parity with larger networks, and analyzing historical practices to develop new efficient processes for specialty lanes.
- Created detailed document for Director review to outline key differences in AMZL staffing processes across Amazon networks.
- Analyzed candidate dwell times through each stage of onboarding process to understand root cause of delays and recommend path to reduce dwell times at each stage
- Collaborate with Learning and Development to improve Driver Associate training workflow
- Evaluate hiring performance from historical high-volume events, such as Prime Day, to understand hiring bottlenecks and propose solutions for future high-volume events
- Enhanced team collaboration by implementing agile methodologies for better project execution and adaptability.
- Women at Nashville Social Development Board Member responsible for hosting two engaging events per quarter focused on entertainment and social connection for women and allies in Nashville area.
- Improved overall attendance to social events by 160% by analyzing historical attendance rates and event types, discovering most people preferred events that are drop in during work hours.
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
Talent Acquisition Manager
01.2021 - 05.2023
- Lead US-based hybrid in-office and remote client lead recruiting team, including daily management of 13 recruiters at varying stages in their careers
- This includes regularly scheduled syncs to discuss employee performance, address barriers, and career development
- Developed two Recruiters into Senior Client Leads through annual promotion process that consists of writing proposal for Senior Manager and Peer approval supporting promotion.
- Provides business reviews, reporting, and escalation handling of recruiting issues
- Led team through re-organization from full life cycle recruiting model to client lead recruiting model, including close partnership with newly formed sourcing team to properly align client leads and sourcers toward one common goal, which resulted in 5% reduction in time to fill
- Developed strategy to in partnership with new Sourcing team, to meet Amazon’s goal of ensuring diverse candidate representation resulting in 60% year over year (YOY) increase in Women in IT, and 26% YoY increase in Black, LatinX, and Native American employees
- Contributed to initiatives with organizational leaders to review recruiting and organizational health and candidate pipelines, while providing guidance on recruiting initiatives
- Sponsor project team lead by Recruiters related to employee engagement and recruiting strategy for 2023
- Developed interview program to process 3000+ candidates from application to offer. This process involved working backwards from number of hires needed, average cycle time and hire needed date
- Received buy in from business to adopt process uniformly across all regions in NA
- Performance managed two under performing employees with one employee successfully graduating from program and improving performance
- Engaged in regular syncs across support teams, such as Recruiting Coordination, DE&I, and Headcount Planning to continuously improve processes and maintain visibility to large scale changes that impact overall hiring efforts.
- Mentored junior recruiters in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with hiring managers
Recruiter II
04.2020 - 01.2021
- Full LifeCycle recruiter for Eastern Region launch sites for Field IT Ops with 279 offer accepts for nonexempt hiring
- Provided weekly updates on recruiting progress for Eastern Region Fulfillment Center launch sites
- Increased candidate placements by developing and maintaining relationships with clients and candidates
- Managed two contract Sourcing Recruiters, including regularly scheduled syncs to track performance and address barriers
- Continued involvement in content creation and facilitation of learning and development initiatives to support recruiting coordinator to recruiter development
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides
- Assisted in process changes that affect the team and business lanes to ensure efficient hiring across the board.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly
Recruiter I
07.2018 - 04.2020
- Oversaw full life cycle recruiting for Field IT Ops and Reliability, Maintenance, & Engineering (RME) hiring as well as Exempt Project Manager hiring for AMZL
- Owned reporting and lead weekly calls with business at director level and below by utilizing internal reporting tools to pull data for current openings and track YOY progress
- Created hiring process for AMZL hiring by collaborating with business stakeholders and Recruiting Coordination team to efficiently interview and hire 21 internal and external exempt candidates in two and half months
- Partnered with business leaders to advise and write new job descriptions for field support roles
- Nominated to help with content creation and facilitation of two training courses managed by Learning and Development team focused on RC development and New Hire Training
- Continued involvement in FUNgagement.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances
- Organized job fair events that attracted diverse talent pools, increasing the company's reach within local communities
- Advertised job opportunities on social media platforms and job boards
Recruitment Associate
03.2018 - 07.2018
- Served as main point of contact for four-launch site’s Tier 3 hiring
- Held weekly calls with site General Managers, Senior Operations, HR managers, Workforce Staffing, and all other stakeholders to communicate updates on Tier 3 Hiring status
- Supported internal mobility initiatives by identifying suitable opportunities for current employees interested in exploring different roles or departments within the organization
- Managed end-to-end recruitment processes for multiple positions simultaneously, ensuring all stakeholders were kept informed of progress and timelines
- Passively sourced 400 candidates in iCIMS
- Worked with local groups to advertise job postings and attract diverse talent
- Scheduled phone interviews for external Tier 3 candidates
- Created OneNote SOP to house standard work and processes for Tier 3 hiring team
- Served as Employee Engagement Committee Chair coordinating events that fall under FUN pillar of committee
- Served as main point of contact and planner for 2018 Summer Picnic.
Recruiting Coordinator
01.2017 - 03.2018
- Served as main point of contact for internal and external candidates interviewing at Amazon
- Scheduled interview events with multiple interviewers and candidates at Fulfillment Centers nationwide
- Maintained candidate trackers to ensure accurate information for all involved parties
- Created a full cycle recruiting process for General Manager Administrative Assistant (GMA) roles used to hire 46 GMAs
- Worked with multiple businesses lanes to adhere to time to fill and candidate SLAs
- Developed and led class for new Recruiters to give them insight on the Recruiting Coordinator role
- Continuous improvement to shared Team SOP in OneNote format
- Assisted in the coordination of three Connect@ Internal Career Fairs that hosted 1500 people each time
- Served as a Business Point of Contact for ten businesses and day of volunteer for Connect@ Internal Career Fairs
- Served as active member of organization’s employee engagement committee planning employee engagement events
- Coordinated Recruiting Coordinator Appreciation Day for 75 RCs that involved a day of events ending with a BBQ hosted by Senior Leadership
- Planned and ran Office Olympics that involved coordinating five events for over 100 remote and on-site employees.
- Streamlined the recruitment process by implementing an Applicant Tracking System, improving efficiency and reducing time to hire
- Operated and maintained applicant tracking and candidate management systems
- Studied job descriptions and qualifications to determine applicant requirements
- Developed and implemented plans to improve recruitment process
Account Manager
CH Robinson
10.2015 - 01.2017
- Developed relationships with customers to discover opportunities at different levels within their organization
- Presented solutions to customers regarding their Truckload, Flatbed, Warehousing, LTL, and Intermodal needs
- Conducted yearly business reviews with existing customers to evaluate performance and goals
- Streamlined order entry process by implementing customer SOP.
Education
Bachelor of Arts - Marketing, International Business
Michigan State University, Eli Broad College of Business
East Lansing, MI05.2012
Skills
- Change Management
- Strategic Planning
- Training and Mentoring
- Business Analysis
- Cross-functional Team Leadership
- MS Office
- Hiring and Training
- Documentation and Reporting
- Progress Monitoring
- Trend Analysis
- Problem-Solving Skills
- Relationship Management
- Employee Motivation
- Project Coordination
- Team Meetings
- Strong Analytical Skills
- Stakeholder Communications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Program Manager- On Road Staffing
Amazon.com
05.2023 - Current
Talent Acquisition Manager
01.2021 - 05.2023
Recruiter II
04.2020 - 01.2021
Recruiter I
07.2018 - 04.2020
Recruitment Associate
03.2018 - 07.2018
Recruiting Coordinator
01.2017 - 03.2018
Account Manager
CH Robinson
10.2015 - 01.2017
Bachelor of Arts - Marketing, International Business
Michigan State University, Eli Broad College of Business