Marcia Sophie Ribeiro
Sr Program Manager
Deerfield Beach,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 18 years of valuable expertise to forward company objectives. Attentive to detail with experience in managing projects, programs, and PMOs.
Overview
18
18
years of professional experience
2
2
Certification
Work History
Program Manager III, Senior Program Manager
World Fuel Services
07.2021 - Current
- For IT Infrastructure working on multiple Global Programs
- Responsible for M&A (Merge & Acquisition) projects, as well as Office Moves, and Global DaaS (Device as a Service) Program.
- Identified gaps and opportunities in budget control and project funding as well as proposed solutions. Working with IT Finance VP for strategic implementation plan and C-Level approval.
Sr. Manager of PMO, Consultant
Seminole Tribe of Florida
02.2021 - 05.2021
- Responsible for the PMO maturity, creating assessment and recommendations to stand-up and lead the PMO to achieve better quality, consistency, and oversight of projects across Technology by maintaining project management methodologies, standards, and tools, including reporting
- Ensure the PMO meets the performance targets and aligns with the organizations strategic objectives while adhering to best practices.
- Provided strong leadership to enhance team productivity and morale.
Sr. Project Manager
Material Bank
09.2020 - 02.2021
- Responsible for analyze, creation, and improvement of project management processes for efficiency, manage engineering projects as warehouse move, implementation of new clients to the company systems, manage scrum master/ project manager under my responsibility.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Managed cross-functional teams to determine timely delivery and compliance of project requirements.
Manager of Regional Center of Excellence, Sr. Technology and Project Manager
Subway -World Franchise Headquarter
11.2017 - 09.2020
- Responsible for creation of Technology Strategy for LAC (Latin America and Caribbean, set-up processes, SLAs, training, and creating project management (PMO) structure, manage Country Program, Lead Technology committee, inform and recommend technology decisions to Leadership, train project leaders, ownership of relationship with business markets, communicate with stakeholders, monitor program, plan risk mitigation, manage resources, and documentation
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Evaluated risks and implemented budget and forecasting management
- Developed post-auditing process
Project / Program Manager
Southern Glazer's Wine and Spirits
11.2015 - 07.2017
- Manage Application Development and Infrastructure Projects with very aggressive timeline and high risks
- Acting Program Manager for Office 365 Program (including Deployment of Office 365, SharePoint, Skype for Business) and CIP (Commercial Intelligence Program)
- Create and maintain project plans tracking progress
- Managed NSM (National Sales Management) and NGT (National Goals Tool) Projects
- Migration of emails to the cloud
- Upgrade to Office 365
- Manage resource allocation and keep project documentation
- Communicate with stakeholders and escalating when needed
- Provide input in process improvement
- Responsible for prioritizing the projects in a Portfolio and gain approvals from Leadership and Business
- Received an Award for Excellence
Project Manager, Consultant
Assurant Solutions
06.2015 - 11.2015
- Managed large project (Google Fi – USA and Canada) with very high priority in Connect Living PMO with very aggressive timeline
- Managed risks and provided mitigation for issues
- Communicated with client (Google) and company executive and stakeholders
- Motivated and supported project team
- Project budget not available due to NDA (Non-Disclosure Agreement)
IT PMO Project Manager, Consultant
Royal Caribbean Cruise Lines
05.2014 - 02.2015
- Manage all phases of Software Development Lifecycle (SDLC) within IT PMO (budget: $ 6,000,000.00)
- Guide teams to focus on business objectives
- Lead multinational project teams
- Track projects to ensure completion of milestones on time and on budget
- Analyze risks and create Risks Management Plan
- Communicate with Leadership, team members, and stakeholders
- Provide input for process improvement
- Support team members resolving issues in the project
- Facilitate regular team meetings
- Responsible for oversight software migration
- Projects delivered on time and on budget
Sr. Project Specialist
Walmart, ISD Logistics
12.2010 - 05.2014
- Manage medium to large size global IT project (from $1,200,000.00 to $15,000,000.00) monitoring budget, and planned versus progress
- Global project teams from 7 to 45 resources
- Analyze root-cause issues and provide input on problem solving
- Develop and maintain relationship with stakeholders and vendor management
- Manage risks and mitigate issues
- Manage use of resources in accordance with their allocation
- Communicate with stakeholders in English, Portuguese, and Spanish
- Mentor other associates for career development as result they were promoted
- Update and maintain project plans and project costs in Clarity
- Maintained open communication by presenting regular updates on project status to customers.
Education
Bachelor Degree - English/Portuguese
UniverCidade
Brazil10.2004
Skills
- PMO Assessment and creation
- Program Development and Management
- Plan Projects
- Work Planning and Prioritization
- Risk Management
- Employee Coaching and Mentoring
- Presentation Creation and Delivery
- Good Judgment
- Budgeting and Resource Management
- Forecasting and Performance
- MS Office Applications
- Interpersonal Skills
- Team Leadership
- Policy and Procedure Improvement
- Training and Development
- Agile Projects
- Resource Allocation
- Process Improvement
- Change Management
- Program Leadership
- Critical Thinking
- Budget Development
- Conflict Resolution
Accomplishments
- Assessed and established a PMO in 4 months
- Created a Technology Strategic Planning for the company's International market
- Saved 15% of budget in M&A program
- Identified gaps and opportunities for projects and programs' budget creation and control
- Suggested solution and strategic implementation planning to improve program management
Certification
CSM (Certified Scrum Master)
PMP (Project Manager Professional)
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Program Manager III, Senior Program Manager
World Fuel Services
07.2021 - Current
Sr. Manager of PMO, Consultant
Seminole Tribe of Florida
02.2021 - 05.2021
Sr. Project Manager
Material Bank
09.2020 - 02.2021
Manager of Regional Center of Excellence, Sr. Technology and Project Manager
Subway -World Franchise Headquarter
11.2017 - 09.2020
Project / Program Manager
Southern Glazer's Wine and Spirits
11.2015 - 07.2017
Project Manager, Consultant
Assurant Solutions
06.2015 - 11.2015
IT PMO Project Manager, Consultant
Royal Caribbean Cruise Lines
05.2014 - 02.2015
Sr. Project Specialist
Walmart, ISD Logistics
12.2010 - 05.2014
Bachelor Degree - English/Portuguese
UniverCidade
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