Emily Ingram
Pilchuck Veterinary Hospital
Snohomish,WA
21
years of professional experience
Detail-oriented veterinary technician with a robust background in animal healthcare, dedicated to enhancing operations through precise recordkeeping, compassionate care, and timely problem resolution. Extensive experience in receiving and inventory analysis complements a lifelong passion for animal care, supported by over 20 years of personal involvement in farm life and veterinary practices. Proficient in surgical assistance, medication administration, and patient care, consistently striving for excellence in clinical support while fostering effective communication with pet owners. Recognized for collaborative teamwork and adaptability in fast-paced environments, emphasizing diagnostic testing and patient management to ensure optimal veterinary outcomes.
Work History
5 Years
09.2021 - Current
5 Years
Veterinary Technician
Pilchuck Veterinary Hospital | Snohomish, WA
09.2021 - Current
- Assisted in diagnostic procedures, including blood draws and ultrasound or radiographic imaging, improving the accuracy of assessments.
- Administered vaccinations and medications, including controlled substances, sedatives, or tranquilizers, under veterinarian supervision to ensure patient health and compliance.
- Educated pet owners on post-operative care, enhancing client satisfaction and promoting adherence to treatment plans.
- Trained new staff members on hospital protocols and veterinary practices, fostering a knowledgeable team environment.
- Coordinated with veterinarians to develop treatment plans tailored to individual animal needs, driving improved health outcomes.
- Managed inventory of medical supplies and pharmaceuticals, optimizing resource availability for efficient hospital operations.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians and other staff members from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by cleaning, packing and processing in an autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Handled phone inquiries to ensure effective communication and uphold a professional image in a fast-paced environment.
- Executed payment collection and systematically recorded financial transactions to uphold accurate bookkeeping.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Assisted in dental procedures, contributing to overall oral health of patients.
1 Year 8 Months
09.2019 - 05.2021
1 Year 8 Months
Shipping & Receiving/Retail Sales Clerk
Spectyr Industries Corperation | Monroe, WA
09.2019 - 05.2021
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Coordinated inventory movement between receiving, storage and shipping to ensure smooth operations.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Maintained inventory of shipping materials and supplies.
- Obtained required documentation to move cargo onward.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Tagged and stored product inventory in correct areas and locations.
- Input weights, charges, discrepancies and other data in computer software.
- Verified bills of lading against merchandise received, inspected for damages and directed distribution to appropriate departments.
- Assisted customers in locating requested items and provided support to enhance satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Responded to incoming phone calls promptly to assist customers.
7 Years 6 Months
08.2008 - 02.2016
7 Years 6 Months
Receiver/Inventory Control Specialist
Tractor Supply Company | Monroe, WA
08.2008 - 02.2016
- Maintained work areas in organized, safe and an organized, safe and clean manner..
- Placed merchandise in designated area, added tags, and secured larger pieces.
- Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Organized storage areas to enhance material movement and reduce labor time.
- Reduced loss and maintained facility compliance by upholding inventory control requirements, updating documentation, and tracking movements.
- Investigated inventory discrepancies, ensuring accuracy of recordkeeping.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Coordinated inventory, stocking, and ordering.
- Organized storage areas to maximize movement and minimize labor.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Liaised with vendor representatives to rectify damages and shortages.
- Secured items and packages for transport to alleviate damage.
- Completed forecasts to determine needed inventory.
- Engaged with store customers to understand their needs and preferences. on the floor and discussed needs.
4 Months
02.2008 - 06.2008
4 Months
Dog Handler
Camp Charlie Pet Service | Duvall, WA
02.2008 - 06.2008
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Provided care for pets in owners' absence by ensuring their needs were met.
- Cared for pets during owners' absences.
- Monitored group play sessions to identify and address signs of aggressive or fearful behavior, promoting a safe environment.
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Reported dog behavior issues and medical concerns to owner for prompt resolution.
- Communicated dog behavior issues and medical concerns to owners for timely intervention and care.
- Scheduled and conducted regular bathroom breaks for pets to maintain hygiene.
1 Year 9 Months
11.2005 - 08.2007
1 Year 9 Months
On-Call Receptionist
Kaiser Permanente | Long Beach, CA
11.2005 - 08.2007
- Answered high volume of telephone calls, providing operational information and assisting with specific health issues.
- Facilitated guest check-in process to ensure smooth arrivals. and collected payments, and directed to appropriate waiting area.
- Greeted customers, answered general questions and directed to appropriate locations.
- Welcomed customers warmly and provided assistance with inquiries., answered general questions and directed to appropriate locations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Researched issues between different databases to collect important information and resolve questions.
- Managed several projects simultaneously to meet deadlines and maintain quality. and tasks to ensure high quality and timely delivery.
- Handled mail collecting and distributing duties, including patient files.
- Managed the collection and distribution of mail and packages efficiently. and distributing duties, including patient files.
- Collected and processed lab specimens for patient and lab.
Education
Associate of Science - Veterinary Technician
Penn Foster College | Scottsdale, AZ | 07-2026
Graduated from their online Vet Tech program
No Degree - General Studies
Long Beach City College | Long Beach, CA
High School Diploma
West Covina High School | West Covina, CA | 06-2005
Skills
- Intravenous catheterization
- Medication management
- Surgical assistance
- Surgical support
- Vaccine administration
- Medical history collection
- General anesthesia monitoring
- IV medication administration
Accomplishments
Obtaining a Veterinary Technician License while working a busy 40 hour work week and raising a family.
Timeline
Veterinary Technician
Pilchuck Veterinary Hospital
09.2021 - CurrentRead more
Shipping & Receiving/Retail Sales Clerk
Spectyr Industries Corperation
09.2019 - 05.2021Read more
Receiver/Inventory Control Specialist
Tractor Supply Company
08.2008 - 02.2016Read more
Dog Handler
Camp Charlie Pet Service
02.2008 - 06.2008Read more
On-Call Receptionist
Kaiser Permanente
11.2005 - 08.2007Read more
Penn Foster College - Associate of Science, Veterinary Technician
Read more
Long Beach City College - No Degree, General Studies
Read more
West Covina High School - High School Diploma,
Read more