Emily Ivker
Private Employer
Boston,MA
Professional with a strong background in estate management, adept at overseeing operations and ensuring property excellence. Known for fostering collaborative environments and driving results. Skilled in vendor coordination, budgeting, and maintenance oversight. Reliable and adaptable to changing needs, with focus on achieving high standards.
15
years of professional experience
Work History
Estate Manager/Personal Assistant
4 Years 5 Months
Private Employer - Boston, Massachusetts | 03.2022 - Current
- Developed and implemented comprehensive estate management plans to enhance property value and appeal.
- Managed daily operations of multi-million dollar estate, ensuring optimal functionality and maintenance.
- Oversaw vendor relationships, negotiating contracts to secure quality services at competitive rates.
- Coordinated event logistics, managing schedules and resources for private gatherings and celebrations.
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
Nanny/Personal Assistant
2 Years 11 Months
Private Employers - Aspen, Colorado | 03.2019 - 02.2022
- Oversaw daily activities to ensure safety and well-being of children.
- Developed engaging educational activities that promoted cognitive and social skills.
- Coordinated schedules for multiple families, balancing diverse needs and preferences.
- Implemented routines that enhanced children's learning and development milestones.
Executive Assistant to the CEO
11 Months
Aspen Brain Institute - Aspen, Colorado | 01.2019 - 12.2019
- Oversaw staff training and mentorship initiatives to uphold exceptional service standards.
- Established operational procedures that improved efficiency across maintenance and household management tasks.
- Monitored budget adherence, conducting regular assessments to identify cost-saving opportunities.
- Facilitated communication between stakeholders, ensuring alignment on estate goals and priorities.
Spa Supervisor
7 Months
The Ritz-Carlton - Aspen, Colorado | 11.2018 - 06.2019
- Supervised daily spa operations, ensuring exceptional guest experiences and adherence to service standards.
- Managed staff scheduling, optimizing workforce efficiency and coverage during peak hours.
- Fostered a collaborative team environment, leading regular meetings to align goals and enhance communication.
- Greeted spa guests warmly to create positive first impression of establishment.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Sales Associate
1 Year
Theory - Aspen, CO | 11.2017 - 11.2018
- Cultivated strong customer relationships through personalized service and product knowledge.
- Facilitated seamless inventory management using retail systems to optimize stock levels.
- Delivered exceptional in-store experiences, enhancing customer satisfaction and loyalty.
- Trained and mentored junior associates on sales techniques and product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Cafe Cashier, Barista, Bartender
7 Months
The Gant - Aspen, Colorado | 04.2018 - 11.2018
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed marketing strategies to increase cafe visibility and customer engagement.
- Analyzed sales data to identify trends and inform menu adjustments for profitability.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Established vendor relationships to secure quality supplies at competitive prices.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Cafe Cashier & Barista Team Lead
5 Months
The Little Nell - Aspen, Colorado | 11.2017 - 04.2018
- Managed comprehensive property renovations, ensuring timely completion and adherence to budget constraints.
- Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
- Created detailed inventories of valuable assets within the estate, ensuring accurate recordkeeping for insurance purposes.
- Developed customized security protocols, safeguarding the privacy and safety of residents and guests.
Server/Bartender
1 Year
The Salty Dog - Boston, Massachusetts | 11.2016 - 11.2017
- Negotiated favorable contracts with suppliers and service providers, securing high-quality goods at competitive prices.
- Implemented sustainable landscaping practices, promoting environmental responsibility while reducing upkeep costs.
- Coordinated seamless transition during seasonal relocations between multiple properties under my management.
- Facilitated effective communication between family members residing on the property through weekly meetings that addressed concerns or updates about ongoing projects.
- Delivered exceptional customer service in high-pressure environments.
- Managed multiple tables efficiently while maintaining attention to detail.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu knowledge and service protocols.
- Resolved customer complaints swiftly to enhance dining experience.
- Implemented suggestions for improving workflow efficiency among staff
Nanny / Personal Assistant
1 Year 6 Months
Private Employer - Wellesley, Massachusetts | 05.2016 - 11.2017
- Developed engaging educational activities to promote cognitive and social development in children.
- Coordinated daily schedules, ensuring timely meals, naps, and playtime for optimal child well-being.
- Implemented effective behavior management strategies to foster a positive environment and encourage appropriate social interactions.
- Created nutritious meal plans tailored to children's dietary needs and preferences while promoting healthy eating habits.
Yoga Instructor
4 Months
Harvard University - Eliot House - Cambridge, MA | 02.2017 - 06.2017
- Developed personalized practice plans for individual students, enhancing their wellness journey.
- Designed and implemented diverse yoga programs tailored to student needs.
- Facilitated group classes, fostering a supportive and inclusive environment.
- Mentored junior instructors, promoting professional growth and teaching excellence.
Nanny / Personal Assistant
3 Months
Private Employers - San Francisco, California | 11.2015 - 02.2016
- Provided first aid and emergency care as needed, prioritizing child safety in all activities and environments.
- Mentored junior childcare providers, sharing best practices for child engagement and developmental activities.
- Collaborated with parents to address individual needs, enhancing communication regarding children's progress and challenges.
- Evaluated children's developmental milestones, adapting activities to support their growth effectively and consistently.
Server/Bartender
3 Months
Heathers - Basalt, Colorado | 08.2015 - 11.2015
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed dining area operations, ensuring cleanliness and adherence to health regulations.
- Collaborated with kitchen staff to maintain timely food delivery and quality standards.
- Trained new servers on menu knowledge, service procedures, and customer engagement techniques.
- Implemented process improvements that streamlined workflow and reduced wait times for guests.
- Mentored junior staff, fostering a collaborative team environment focused on high-quality service.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Barista Team Member
1 Year
Starbucks - Boulder, Colorado | 10.2014 - 10.2015
- Crafted high-quality beverages following standard recipes and customer preferences.
- Provided exceptional customer service, enhancing overall customer experience and satisfaction.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Trained new baristas on operational procedures and beverage preparation techniques.
- Managed inventory levels, restocking supplies to ensure efficient service during peak hours.
Stylist
1 Year
Urban Outfitters - Boulder, Colorado | 11.2013 - 11.2014
- Maintained visual merchandising standards, ensuring appealing product displays throughout the store.
- Executed inventory management processes, optimizing stock levels and minimizing discrepancies.
- Trained new stylists on brand guidelines and customer engagement techniques to enhance team performance.
- Developed marketing strategies for in-store events, increasing foot traffic and customer interaction.
- Analyzed sales data to identify trends, informing future inventory purchases and promotional efforts.
Assistant to Doctor
7 Months
University of Maryland Health Center - College Park, Maryland | 12.2011 - 07.2012
- Developed and implemented efficient scheduling systems for patient appointments, enhancing workflow efficiency.
- Collaborated with healthcare professionals to streamline communication and improve patient care delivery.
- Educated patients on health programs and resources available, fostering informed decision-making in their health journey.
- Conducted regular assessments of patient needs, adapting services to align with evolving care standards.
- Trained and mentored junior staff on best practices in patient care and administrative procedures.
Education
Bachelor of Arts - Journalism
University of Colorado Boulder - Boulder, CO
06-2015
Graduate
Skills
Team leadership
Client relations
Maintenance scheduling
Inventory tracking
Emergency preparedness
Household management
Guest services
High-end service
Timeline
Estate Manager/Personal Assistant
Private Employer
03.2022 - CurrentRead more
Nanny/Personal Assistant
Private Employers
03.2019 - 02.2022Read more
Executive Assistant to the CEO
Aspen Brain Institute
01.2019 - 12.2019Read more
Spa Supervisor
The Ritz-Carlton
11.2018 - 06.2019Read more
Cafe Cashier, Barista, Bartender
The Gant
04.2018 - 11.2018Read more
Sales Associate
Theory
11.2017 - 11.2018Read more
Cafe Cashier & Barista Team Lead
The Little Nell
11.2017 - 04.2018Read more
Yoga Instructor
Harvard University - Eliot House
02.2017 - 06.2017Read more
Server/Bartender
The Salty Dog
11.2016 - 11.2017Read more
Nanny / Personal Assistant
Private Employer
05.2016 - 11.2017Read more
Nanny / Personal Assistant
Private Employers
11.2015 - 02.2016Read more
Server/Bartender
Heathers
08.2015 - 11.2015Read more
Barista Team Member
Starbucks
10.2014 - 10.2015Read more
Stylist
Urban Outfitters
11.2013 - 11.2014Read more
Assistant to Doctor
University of Maryland Health Center
12.2011 - 07.2012Read more
University of Colorado Boulder - Bachelor of Arts, Journalism
Read more