Emily Jacobs
Shawnee,KS
Summary
Demonstrates exceptional organizational skills and proficiency in time management, effectively prioritizing tasks and managing multiple deadlines to maximize productivity in a well-structured work environment. Flexible and outgoing team player with a background in collections, customer service, and data entry, possessing excellent interpersonal and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
New Patient Account Coordinator
Interpersonal Psychiatry
11.2023 - Current
- Managed initial patient contact and appointment scheduling for healthcare providers, ensuring a smooth and efficient scheduling process
- Collected and verified patient insurance information to ensure accurate billing and coverage while maintaining confidentiality and data integrity in line with HIPAA standards
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Social Media Specialist
Tractor Barn
02.2019 - 07.2021
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
Legal Secretary
Douglas Carter Attorney’s Office
04.2015 - 04.2016
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Maintained and filed exhibits, legal briefs, appeals and other legal documents with the court and/or opposing counsel
- Entered and prepared civil judgments for the State of Missouri
- Processed financial garnishments with the appropriate agencies
Assistant Office Manager
Interstate Batteries
11.2012 - 11.2014
- Authorized to settle past due accounts into appropriate payment plans
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Provided exceptional customer service by responding promptly to inquiries from clients via phone or email correspondence.
Virtual Card Coordinator
Expedia
07.2010 - 08.2012
- Conducted research, reconciliation, recognition of bookings that are charged correctly, and those that are not
- Responsible for communicating with foreign hotels and negotiating exchange rates
- Trained Virtual Card Coordinators in Expedia’s gold standards
- Provided feedback about work performance
Patient Account Coordinator
Lincare
11.2006 - 6 2010
- Issued insurance claims with accuracy
- Contacted insurance companies to expedite payments
- Verified client data for accuracy prior to billing cycle
- Performed all insurance adjustments in a timely manner to reconcile accounts
Education
General Education Diploma -
Lawrence High School
Lawrence, KansasSkills
Collaborative Communication
Attention to Detail
Organization & Time Management
HIPAA Compliance
Follow-up skills
Timeline
New Patient Account Coordinator
Interpersonal Psychiatry
11.2023 - Current
Social Media Specialist
Tractor Barn
02.2019 - 07.2021
Legal Secretary
Douglas Carter Attorney’s Office
04.2015 - 04.2016
Assistant Office Manager
Interstate Batteries
11.2012 - 11.2014
Virtual Card Coordinator
Expedia
07.2010 - 08.2012
Patient Account Coordinator
Lincare
11.2006 - 6 2010
General Education Diploma -
Lawrence High School
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