JOSELIN GIRALDO
Houston,TX
Summary
Bilingual Senior Patient Services Representative with extensive experience in medical front office operations. Expertise in patient registration, insurance verification, and scheduling, coupled with a commitment to enhancing patient satisfaction and managing high-volume workflows in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Sr. Patient Services Rep
Houston Methodist Hospital
Houston, USA
2022.11 - Current
- Provide exceptional customer service and resolve patient concerns
- Verify insurance eligibility, benefits, and coverage accuracy
- Register patients and maintain accurate demographic and insurance records
- Manage check-in/check-out processes efficiently
- Collect copays and balance daily deposits
- Ensure HIPAA compliance and confidentiality
- Work in a fast-paced, high-volume clinic environment
Ambulatory Service Representative II
Texas Children’s Hospital – West
2022.07 - 2022.11
- Register patients and verify demographic and insurance information
- Confirm appointments and maintain scheduling accuracy
- Enter, batch, and reconcile daily charges
- Support clinic operations and administrative needs
- Communicate with providers regarding schedules and care coordination
Front Office Specialist I
Texas Children’s Pediatrics
2020.01 - 2022.07
- Handled high-volume inbound calls and appointment scheduling
- Verified insurance and processed authorizations
- Checked in patients and collected copays
- Assisted with MyChart enrollment
- Collaborated with providers, managers, and staff
- Trained new team members and supported daily workflow
Verification Coordinator / Front Desk
Village Family Practice LLC
2015.11 - 2018.05
- Verified insurance eligibility, benefits, and prior authorizations
- Assisted with patient check-in and check-out
- Processed payments and handled billing inquiries
- Maintained patient records and scheduling
- Resolved patient issues and insurance concerns
Customer Service Representative
Si Environmental LLC
2014.12 - 2015.09
- Provided billing assistance in English and Spanish
- Resolved customer issues and complaints effectively
- Processed payments and account updates
- Maintained high customer satisfaction
Legal Assistant / Collector
Linebarger, Goggan, Blair & Sampson LLP
2006.03 - 2014.03
- Handled high-volume inbound/outbound calls
- Maintained case files and legal documentation
- Coordinated communication between clients and attorneys
- Processed payments and managed collections accounts
Receptionist / Unit Clerk
Harris County Hospital District
2001.03 - 2005.10
- Registered patients, ensuring accuracy of medical records
- Provided comprehensive administrative support to medical staff, facilitating smooth operations
- Scheduled services and processed data entry, enhancing appointment management
- Maintained compliance with healthcare regulations
Education
Nursing - Arts
Houston Community College
Skills
- Patient Registration
- Insurance Verification
- Claims processing
- Medical Terminology
- HIPAA Compliance
- Appointment scheduling
- Patient Engagement
- Workflow coordination
- Epic
- Athena
- NextGen
- Microsoft Office
- Bilingual support
- Customer Service
- Conflict resolution
- Collaborative Communication
- Language support
Timeline
Sr. Patient Services Rep
Houston Methodist Hospital
2022.11 - Current
Ambulatory Service Representative II
Texas Children’s Hospital – West
2022.07 - 2022.11
Front Office Specialist I
Texas Children’s Pediatrics
2020.01 - 2022.07
Verification Coordinator / Front Desk
Village Family Practice LLC
2015.11 - 2018.05
Customer Service Representative
Si Environmental LLC
2014.12 - 2015.09
Legal Assistant / Collector
Linebarger, Goggan, Blair & Sampson LLP
2006.03 - 2014.03
Receptionist / Unit Clerk
Harris County Hospital District
2001.03 - 2005.10
Nursing - Arts
Houston Community College