Iwana Cyprian
Puyallup,Washington
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Citrix , Epic.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Services Rep
Proliance Rainier Orthopedic Institute
11.2023 - Current
- Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians.
- Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy.
- Assist patients with check-in process, completion of paperwork or forms, when necessary.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Processed insurance verifications and coordinated benefits for patient procedures.
- Maintained accurate electronic health records for compliance and data integrity.
- Trained new team members on office protocols and customer service standards.
- Collaborated with healthcare providers to schedule follow-up appointments efficiently.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used (Citrix ) to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments.
- Review records for completeness, print necessary updates and put records in order.
- Review physician clinic schedule for accuracy.
- Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts.
- Schedule appointments, conferences and meetings in person, as requested.
- Assisted in insurance verification processes, ensuring accurate patient information collection.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations.
- Trained new staff on office protocols and patient service excellence standards.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Schedule interpreters for patient appointments as needed.
Front Office
Pacific Northwest Oral Surgery
Federal Way, WA
04.2019 - 02.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adapted swiftly to changing priorities, ensuring seamless operations in fast-paced contexts.
- Engaged with patients and visitors, ensuring a warm and professional reception experience.
- Handled patient inquiries and responded to phone calls to ensure effective communication and support.
- Organized appointment scheduling and maintained accurate patient records.
- Facilitated payment collection processes to ensure timely revenue flow.
- Ensured a tidy and orderly reception area to support efficient front desk operations.
- Reviewed and revised patient records, focusing on accuracy and completeness of information.
- Assisting with tasks such as filing and data entry.
- Maintained a professional courteous demeanor with patients and staff.
- Ensured compliance with HIPAA and OSHA regulations, safeguarding organizational integrity.
Front Desk
Health Point Midway
Des Moines, WA
02.2016 - 04.2019
- Coordinated with back office staff and providers to ensure seamless integration of additional patients into the schedule.
- Orchestrated Suboxone program initiatives and scheduling logistics, collaborating closely with providers and mental health counselors to optimize patient care.
- Achieved seamless patient registration by efficiently collecting and entering demographic, financial, and insurance information over the phone. Enhanced patient experience by providing clear guidance to public health services and directing them to appropriate service locations. Proactively identified and addressed potential emergencies, ensuring timely triage by healthcare staff.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Achieved accurate patient assignments by verifying insurance coverage for managed care plans. Successfully redirected clients to obtain suitable insurance or correct insurance assignments, enhancing client satisfaction.
- Facilitated patient appointments by assessing provider and program compatibility, while actively managing and coordinating multiple schedules.
Referral Coordinator
Aerotek- TriWest Healthcare Alliance
Puyallup, WA
02.2015 - 04.2015
- Streamlined referral procedures to ensure efficient patient transitions to specialty services.
- Managed referral request completion to streamline communication between healthcare providers and patients.
- Facilitated transmission of medical records to multiple departments and clinics for efficient processing.
- Executed systematic tracking and documentation of referrals to enhance operational efficiency.
- Completed patient registration with accurate demographic and insurance details. Provided clinical information to specialist offices to facilitate patient care.
- Guided new employees through comprehensive training on referral management protocols to ensure operational efficiency.
Certified Medical Assistant II
Planned Parenthood
Tacoma, WA
04.2013 - 01.2014
- Streamlined patient flow to ensure timely appointments through effective communication with medical lead and front office staff.
- Enhanced patient experience by ensuring a friendly reception, efficient check-in procedures, and thorough responses to patient inquiries about their healthcare needs.
- Facilitated patient understanding of medication regimens and care plan directives to enhance treatment adherence.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Implemented strict infection control measures to uphold patient safety and maintain a sterile healthcare setting.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Established and prepared documents for patient records and services.
- Assist physicians with patient exams and procedures and treatments as directed by physician.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Coordinated with healthcare providers to ensure timely follow-up on lab results and treatment plans.
- Developed outreach programs to increase community awareness of reproductive health services available at the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
Certified Medical Assistant I
Cascade Eye and Skin Center
Puyallup, WA
01.2010 - 02.2013
- Take vital signs, chart dictation, schedule cosmetic procedures, prepare patients (for MD PA PAC) assist with minor office surgeries and various procedures.
- Maintain Melanoma cancer patient log.
- Ensure complete accuracy on data entry and tracking of multiple cancer patients and their follow-up appointment schedules and procedures.
- Performed routine clinical tasks, including vital sign measurements and preparation of examination rooms.
- Ensured accurate patient scheduling and follow-up appointments to optimize provider availability.
- Educated patients on post-operative care and medication instructions to enhance recovery outcomes.
- Trained new staff on clinical procedures and office protocols to promote team efficiency.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Education
Certification - Student Ambassador
Altierus (Formerly Everest)
Tacoma, WA02.2010
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Medical terminology
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Reception management
- Medical billing
- Sterilization procedures
- Directing callers
- System updates
- Cross-cultural sensitivity
- Medicaid
- Interpreting physician orders
- Verbal and written communication
- Electronic health records
- Workflow optimization
- Patient follow-up
- Queue management
- Front desk supervision
- Patient interviewing skills
- Financial needs determination
- Check-in coordination
- Medical filing
- Appointment reminders
- Recording histories
- Appointment confirmation
- Routing lab results
- Phone and email etiquette
- Multitasking and organization
- Patient registration
- Money handling
- Patient check-in
- Registration and admissions
- Payment processing
- Pre-admission requests
- Team collaboration
Certification
- Certified Medical Assistant, 2010-2014
- Suboxone Training, 2018-01-01
Languages
English
Spanish
Personal Information
Title: Patient Services Rep
Timeline
Patient Services Rep
Proliance Rainier Orthopedic Institute
11.2023 - Current
Front Office
Pacific Northwest Oral Surgery
04.2019 - 02.2020
Front Desk
Health Point Midway
02.2016 - 04.2019
Referral Coordinator
Aerotek- TriWest Healthcare Alliance
02.2015 - 04.2015
Certified Medical Assistant II
Planned Parenthood
04.2013 - 01.2014
Certified Medical Assistant I
Cascade Eye and Skin Center
01.2010 - 02.2013
Certification - Student Ambassador
Altierus (Formerly Everest)