Microsoft Office
Robert Conner
Business/ Supply Chain & Logistics
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Industrial Engineering Supervisor
UPS
Houston, Tx
01.2022 - Current
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Patient Services Rep
Houston Methodist Hospital
Houston, Texas
12.2020 - 01.2022
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used Epic to schedule appointments.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Increased collection rate from prior years to above 90%
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked closely with physicians to maintain optimum levels of communication to effectively and efficiently complete projects
- Managed over 50 customer calls per day
Patient Access Rep
Houston Methodist Hospital
Houston , Texas
05.2016 - 12.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Supports admitting team needs when area admission requirements.
- Supports other admission area needs and collaborates with other departments
- Collect insurance co-pays, gather insurance, address, and other important information from patient.
- Booking appointments and finding hospital rooms for patients.
- Registered 20-30 patients per shift
- Interact with doctors and other medical staff to fulfill patient needs.
- Helping co-workers achieve goals, providing absolute best care and service.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Ambulatory Services Rep II
Texas Children’sBaylor Maternal Fetal Medicine
Houston, Texas
10.2017 - 10.2020
- Ensures that requisitions have necessary clinical, demographic, billing and payor information.
- Finding solutions to patient problems or conflicts.
- Schedules upcoming OBGYN and MFM appointments. Rotates between checkout and call center.
- Managed over 90 patient calls per day
- Informs staff and providers of delays in patient flow that are occurring outside of clinic.
- Participates in clinic meetings to assist in planning optimal patient flow for session/day.
- Obtains and verifies patient’s demographic data (patient name, guarantor, insurance, address, telephone, etc.) for each encounter.
- Accurately obtains and collects appropriate up-front fees (co-pays, fees for services) from patient according to pre-admission notes in enterprise management system.
Education
Associate of Applied Science - Business/Logistics
Houston Community College
Houston, TX 08.2019 - 05.2021
High School Diploma -
Lamar High School
Houston, TX 08.2009 - 06.2013
Skills
Coachingundefined
Affiliations
National Society of Leadership and Success
Software
Epic
Timeline
Industrial Engineering Supervisor
UPS
01.2022 - Current
Patient Services Rep
Houston Methodist Hospital
12.2020 - 01.2022
Associate of Applied Science - Business/Logistics
Houston Community College
08.2019 - 05.2021
Ambulatory Services Rep II
Texas Children’sBaylor Maternal Fetal Medicine
10.2017 - 10.2020
Patient Access Rep
Houston Methodist Hospital
05.2016 - 12.2020
High School Diploma -
Lamar High School
08.2009 - 06.2013
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