Jackie Rouineb
Kemah,TX
Summary
Results-driven Sr. Patient Service Representative with expertise in patient scheduling and insurance verification. Proven track record of enhancing clinic workflow and improving patient experiences. Looking for professional growth and to continue contributing to being unparalleled at Houston Methodist.
Overview
28
28
years of professional experience
Work History
Sr. Patient Services Rep
Houston Methodist
Houston , Tx
11.2023 - Current
- Managed front desk operations, ensuring efficient patient check-ins and check-outs.
Scheduled patient appointments, optimizing clinic workflow and reducing wait times.
Collected copays and created estimates for surgical procedures, enhancing revenue cycle.
Verified insurance benefits, educating patients on coverage details and limitations.
Coordinated surgery scheduling for physicians, obtaining necessary authorizations promptly.
Trained new employees on operational procedures and best practices.
Facilitated department huddles, providing daily updates on performance metrics.
Patient Service Representative
Houston Methodist
Houston , Tx
02.2022 - 11.2023
- Assisted patients with appointment scheduling for over 14 orthopedic surgeons.
- Checked in and out patients, collected copays and managed patient inquiries through phone and in-person interactions
- Coordinated surgery scheduling for physicians and obtaining necessary authorizations promptly.
Sr. Insurance Verifier
Houston Methodist
Houston , Tx
04.2017 - 02.2022
- Verified patient insurance eligibility and benefits to expedite service approvals.
- Educated patients on coverage details and limitations for outpatient physical, occupational, and speech therapy.
- Obtained necessary authorizations promptly to ensure uninterrupted patient care.
- Trained new employees on procedures to enhance team efficiency.
Medical Assistant
Dr. Kelly Oggero
Houston , Tx
05.2003 - 09.2004
- Roomed patients, assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Assisted the physician in the room with procedures done in the office.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Coordinated surgery scheduling with the hospital for physician.
Medical Assistant
Dr. Gina Rizzo
Houston, Tx
04.1998 - 04.2003
- Roomed patients, assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examination.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Assisted physician in the room with procedures done in the office.
- Educated patients on treatment plans and medication instructions clearly.
- Phlebotomy-Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Coordinated surgery scheduling with the hospital for physician.
Education
Radio Broadcasting - Radio And Television Broadcasting
New York School of Broadcasting
Albany, NY06-1991
High School Diploma -
Mohanasen Sr. High School
Schenectady, NY05-1990
Skills
- Patient scheduling
- Insurance verification
- Problem solving
- Customer service
- Effective communication
- Medical terminology proficiency
- Health insurance knowledge
- Revenue cycle management
- Authorization coordination
- EPIC charting
- Patient engagement
Accomplishments
- 2024 Employee of the Year
Timeline
Sr. Patient Services Rep
Houston Methodist
11.2023 - Current
Patient Service Representative
Houston Methodist
02.2022 - 11.2023
Sr. Insurance Verifier
Houston Methodist
04.2017 - 02.2022
Medical Assistant
Dr. Kelly Oggero
05.2003 - 09.2004
Medical Assistant
Dr. Gina Rizzo
04.1998 - 04.2003
Radio Broadcasting - Radio And Television Broadcasting
New York School of Broadcasting
High School Diploma -
Mohanasen Sr. High School