Deena Brown-Levi
Spring
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Sr. Patient Services Rep
The Houston Methodist Hospital
09.2024 - Current
- Maintains strict confidentiality of patient information in compliance with HIPAA regulations.
- Contributes to revenue growth by accurately verifying insurance eligibility and billing information for each patient visit.
- Reduce errors in medical records through meticulous data entry and regular audits.
- Ensures prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
- Improves patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Fortify relationships between the clinic and insurance providers through diligent follow-up on claims status updates or discrepancies as necessary.
- Streamline appointment scheduling process for increased efficiency and reduced wait times.
- Recommend service improvements to minimize recurring patient issues and complaints.
Ambulatory Services Rep II
Texas children's Hospital
04.2018 - Current
- Oversees charge entry, billing and reconciliation
- Work in admission/check-in/welcome desk, PAR's, registration, past pending
- Insurance authorization/collecting cash and deposits
- Coordinates schedules
- Provides customer service/communication
- Performs other job-related functions
- Acts as Flow master/provides room management
Scheduling Coordinator III
Baylor College of Medicine
10.2014 - 04.2018
- Booked, coordinated, and rescheduled patient appointments
- Scheduled Inpatient/Outpatient procedures
- Scheduled various test per physician's orders
- Registered patients in Epic system
- Verifies insurance of new and returning patients
- Schedule outpatient appointments, and admissions as requested
Payment Center Representative/Batch Poster
Patient Accounts Services
03.2014 - 10.2014
- Posted patients and insurance payments to patient accounts with a high degree of accuracy in a high-volume, time-sensitive work environment
- Processed credit card payments online
- Handled additional payment-related functions as necessary
- Balanced and posted daily batch
- Assisted in month end balancing procedures
- Monitored and reviewed adjustments for accuracy
- Maintain all patients financial banking inform in confidential manner always
Call Center Agent
The Houston Chronicle
12.2012 - 02.2014
- Handled Complaints
- Handled customer inquiries by telephone and email
- Provided customers with product and service information
- Registered new customer information into system
- Updated existing customer information
- Retained customers Conducted 100-200 calls daily Managed High Call Volume
Admissions Advisor
University of Phoenix
07.2009 - 11.2011
- Conducted 80+ calls daily to prospective students
- Provided undergraduate/graduate students with information on college degree programs and tuition information
- Assisted prospective students through the enrollment process
Sales Assistant
Rent A Center
08.2008 - 07.2009
- Conducted 75 + calls daily to prospective sales
- Assisted with advertising in marketing campaigns
- Maintained daily and weekly sales goals
- Prepared bank deposits based on previous day's sales Handled customer complaints
Education
Master of Science - Finance
Colorado State University Global
11-2024
Skills
- HIPAA compliance
- Exceptional communication
- Professionalism and ethics
- Medical billing expertise
- Revenue Handling
- Data entry
- Insurance verification
- Financial procedures adherence
Timeline
Sr. Patient Services Rep
The Houston Methodist Hospital
09.2024 - Current
Ambulatory Services Rep II
Texas children's Hospital
04.2018 - Current
Scheduling Coordinator III
Baylor College of Medicine
10.2014 - 04.2018
Payment Center Representative/Batch Poster
Patient Accounts Services
03.2014 - 10.2014
Call Center Agent
The Houston Chronicle
12.2012 - 02.2014
Admissions Advisor
University of Phoenix
07.2009 - 11.2011
Sales Assistant
Rent A Center
08.2008 - 07.2009
Master of Science - Finance
Colorado State University Global
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