Tatyana Parker
Poughkeepsie
Summary
Organized Patient Service Representative with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Patient Service Rep: Rehab Services Admin
Nuvance Health
Poughkeepsie, NY
12.2023 - Current
- Coordinated team schedules to optimize resource allocation during peak hours.
- Led cross-functional initiatives that improved communication between departments.
- Managed insurance verification processes, ensuring accurate patient information and compliance with regulations.
- Utilized electronic health record (EHR) systems for accurate data entry and retrieval.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Implemented training programs for new staff, fostering knowledge retention and service quality.
Lead Intake Coordinator
Arms Acres
Carmel, NY
07.2015 - 03.2024
- entify bed availability throughout the various units.
- Coordinated community outreach initiatives to raise awareness about available services and generate referrals from local organizations.
- Improved patient satisfaction with the intake call center process through attentive listening, empathy, and clear communication.
- Built strong relationships with patients, families, and referral sources to support an effective intake process.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Facilitates patient admissions by assessing referrals for appropriate placement
- Trained and mentored new staff on intake procedures and system navigation.
- Implemented best practices for accurate documentation and compliance with healthcare regulations.
- Developed strategic initiatives to enhance patient experience during admission phases.
- Oversaw scheduling of assessments, ensuring timely evaluations for incoming patients.
- Managed high call volumes while maintaining professionalism and ensuring all inquiries were addressed promptly.
- Provided exceptional customer service, resulting in positive feedback from both patients and referring professionals alike.
- Enhanced patient intake process by streamlining communication channels and improving documentation procedures.
- Optimized insurance verification processes by implementing innovative strategies which expedited approvals and reduced errors.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
DSP
New Horizons
Pleasant Valley, NY
2021 - Current
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Implemented personalized care plans, ensuring alignment with client goals and preferences.
- Collaborated with multidisciplinary teams, facilitating effective communication regarding client progress and needs.
- Trained and mentored new staff on best practices in client care and safety protocols.
- Developed engaging activities tailored to client interests, improving social interaction and overall well-being.
- Monitored client behavior and health, documenting changes to inform treatment adjustments as necessary.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Certified Nursing Assistant
Wingate Nursing Home
Fishkill, NY
04.2009 - 12.2020
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Cooked appetizing and satisfying meals and snacks
- Maintained a clean, healthy and safe environment
- Assisted with patient transfer and ambulation.
Teacher Assist & Behavior Specialist
Poughkeepsie City School District
Poughkeepsie, NY
09.2012 - 08.2015
- Helpful Teacher Assistant extensively trained in helping students with special needs
- Equipped to provide appropriate learning techniques and behavioral redirection for children with learning disabilities; also successful at providing the structure special needs children require to flourish in an academic setting
- Taught basic education principles while complying with IEP and ARD goals
- Promoted good behavior by using the positive reinforcement method
- Established positive rapport with all students and parents through home calls, emails and the Parent Teacher Club
- Graded tests and papers and recorded grades for teaching staff
- Met with parents to resolve conflicting educational priorities and issues
- Organized social and educational activities for students and their families including sponsoring the Upward Bound Program.
Education
Associates in Criminal Justice - Criminal Justice
Monroe College
The Bronx, NY6 2014
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY6 2008
Skills
- Patient Care
- Basic Life Support
- HIPAA Compliance
- Healthcare systems navigation
- Healthcare Systems Knowledge
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
Certification
- Phlebotomy License - 2025
- Ekg Certification - 2025
- Medical Assistant Certification - 2023
Timeline
Patient Service Rep: Rehab Services Admin
Nuvance Health
12.2023 - Current
Lead Intake Coordinator
Arms Acres
07.2015 - 03.2024
Teacher Assist & Behavior Specialist
Poughkeepsie City School District
09.2012 - 08.2015
Certified Nursing Assistant
Wingate Nursing Home
04.2009 - 12.2020
Associates in Criminal Justice - Criminal Justice
Monroe College
High School Diploma -
Poughkeepsie High School
DSP
New Horizons
2021 - Current