Mary Coleman-Steed
Clover
Summary
Dedicated healthcare professional with 12 years of experience seeking Clinical Medical Assistant role. Proven expertise in patient care, phlebotomy, and specimen collection, with strong skills in administering injections and managing medical records. Experienced in maintaining sterile environments and performing vital signs assessment, supported by extensive laboratory and medical office experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Services Rep/Medical Assistant
ARCpoint Labs
Rock Hill
11.2023 - 04.2025
- Scheduling appointments, verifying insurance, handling patient inquiries, and managing patient accounts
- Assisting physicians with exams, taking vital signs, collecting samples, and managing patient records, as well as scheduling appointments and answering phones taking messages returning calls input data into EMR or EHR
- Observed drug screening
- Five panels 10 panel 12 panel etc.
- Oral swabs
- DSS casework, including hair, nails, and urine
- DOT urine your screen/normal drug screen
- Identify labeling and packaging for shipment
- Conducted patient check-in and check-out processes, updated patient demographics, and managed medical records to ensure accurate and efficient patient information handling.
- Performed phlebotomy, administered injections, and prepared and administered medications while maintaining a sterile environment to support quality patient care.
- Executed administrative and clinical tasks including patient scheduling, data entry of test results, and conducting
- Claims and referrals
- DOT drug screenings to streamline operations and enhance patient service delivery.
- Performed administrative duties such as filing documents into electronic health record system.
- Processed payments through cash register accurately and efficiently.
- Assisted other departments with various tasks as requested by supervisor.
- Prepared discharge summaries for discharged patients.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Entered new patient demographics into database system accurately and efficiently.
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Reviewed patient records for accuracy and completeness of data entry.
- Compiled daily reports on number of patients seen, services rendered.
- Updated patient charts with relevant information including test results or medical history.
- Collected copayments from patients at time of service.
- Scheduled follow-up visits as needed based on physician instructions.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Chemical Dependency Technician/ Phlebotomy
New Season Opiate Abuse Treatment Center
York
11.2022 - 08.2023
- Conducted specimen collection, including nonblood collection and throat swabs, for laboratory testing and UDS drug screening observation.
- Managed patient interactions, addressing inquiries and concerns while ensuring accurate data entry and handling of patient information.
- Transcribed and maintained medical records, facilitating effective communication with healthcare professionals and ensuring compliance with PHI regulations.
Phlebotomist/Customer Service
CSL
Rock Hill
04.2021 - 11.2022
- Obtained and processed blood and plasma specimens, ensuring accurate and efficient collection procedures.
- Addressed and resolved customer inquiries and technical issues, enhancing overall client satisfaction and experience.
- Conducted venipuncture procedures and disconnected plasma donors, maintaining high standards of safety and care.
Customer Service/Claims Specialist/Data Entry
QURE Medical
Fort Mill
01.2020 - 12.2021
- Processed medical record requests and reviewed secondary and tertiary claims for legitimacy, ensuring compliance with established protocols and timelines.
- Entered and managed customer and account data, maintaining accuracy and efficiency in data handling and preparation for computer entry.
- Provided customer support by addressing inquiries, resolving issues, and maintaining updated customer records to enhance service delivery.
Assembler/Inspector/Scanning/Packing (Warehouse Worker)
Cardinal Health
Rock Hill
11.2018 - 01.2020
- Company Overview: Proficient and dedicated production worker experienced in handling tidy production line machinery and equipment, managing accurate inventory levels, and shipping finished products. A skilled worker with expertise in machine operation and production line & warehouse management.
- Inspected and tested materials, parts, or products for defects and deviations from specifications, ensuring quality standards were met.
- Operated machinery efficiently and monitored production equipment to maintain seamless operations.
- Collaborated with shop technicians and materials clerks, providing support and maintaining a clean and safe work environment.
- Proficient and dedicated production worker experienced in handling tidy production line machinery and equipment, managing accurate inventory levels, and shipping finished products. A skilled worker with expertise in machine operation and production line & warehouse management.
Caregiver
Private Health Care
09.2010 - 04.2017
- Facilitated engaging activities such as walks, puzzles, and reading to enhance client well-being and interaction.
- Coordinated and accompanied clients to medical appointments and other commitments, ensuring timely and efficient schedule management.
- Maintained a safe, clean, and healthy environment to promote optimal living conditions for clients.
Education
High School Diploma -
Chester Senior High
Chester, SC05-2007
Skills
- Laboratory Experience
- Microsoft Outlook
- Epic
- Caregiving
- Computer Skills
- Time Management
- Microsoft Word
- Experience Administering Injections
- Shipping
- Medical Terminology
- Medical Office Experience
- Venipuncture
- Chairside Assisting
- Clinical certified medical assistant
- Customer Service
- Patient Care
- Phlebotomy
- Medical Records
- EMR Systems
- Organizational Skills
- Specimen Collection / Processing
- Excel
- Clerical Experience
Certification
- BLS Certification
- CPR Certification
- Certified Medication Aide
- Certified Phlebotomy Technician
Timeline
Patient Services Rep/Medical Assistant
ARCpoint Labs
11.2023 - 04.2025
Chemical Dependency Technician/ Phlebotomy
New Season Opiate Abuse Treatment Center
11.2022 - 08.2023
Phlebotomist/Customer Service
CSL
04.2021 - 11.2022
Customer Service/Claims Specialist/Data Entry
QURE Medical
01.2020 - 12.2021
Assembler/Inspector/Scanning/Packing (Warehouse Worker)
Cardinal Health
11.2018 - 01.2020
Caregiver
Private Health Care
09.2010 - 04.2017
High School Diploma -
Chester Senior High