Raven Hatcher
Ochsner Medical Center
Metairie,LA
13
years of professional experience
Experienced Sr Patient Access Rep with expertise in Epic workflows, patient registration, insurance verification, and prior authorization. Known for accurate intake, clear patient communication, and smooth front desk support.
Work History
Sr Patient Access Rep
2 Years 9 Months- Verified insurance eligibility and benefits for scheduled and walk-in patients to ensure seamless access.
- Registered patients through Ochsner Medical Center Epic workflows and access protocols.
- Gathered demographic and consent information during patient intake and registration.
- Clarified copay responsibilities and access policies with patients to enhance understanding and compliance.
- Addressed registration issues and corrected patient records, ensuring accurate access processing and improved patient experience.
- Reviewed prior authorization needs and routed cases to appropriate Ochsner departments.
- Assisted patients with check-in, appointment questions, and front desk service needs.
- Provided support to clinical staff including scheduling appointments and obtaining authorization for services.
Office Assistant 4
9 Years 8 Months- Coordinated staff appointments and managed department calendars to optimize time and resource allocation.
- Supported billing, documentation, and daily office workflow
- Managed customer inquiries for water and sewer service office
- Processed work orders and service requests for utility operations
- Answered phones and routed calls to proper divisions
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Filed records, permits, and correspondence in office systems
- Performed data entry tasks in various computer systems accurately and efficiently.
- Entered account data and updated customer records accurately
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Streamlined office operations by managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted with special projects by researching information on the internet or through other sources.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Procured office supplies to maintain adequate inventory levels for daily operations. and managed inventory to ensure a well-stocked office.
- Assisted with invoicing and tracked expenses to support accurate bookkeeping.
- Assisted with invoicing and tracked expenses to support accurate bookkeeping.
Education
Associates - Sonography
- GPA 3.8
Skills
Epic system workflows
Patient registration
Insurance verification
Prior authorization
Appointment scheduling
Medical scheduling
Patient registration expertise
HIPAA compliance
Medical terminology
Time management
Problem solving
Patient support services
Timeline
Sr Patient Access Rep
Ochsner Medical Center
01.2024 - CurrentRead More
Office Assistant 4
Sewerage & Water Board of New Orleans
04.2014 - 12.2023Read More
Delgado Community College
Associates from Sonography
Read More