IGNACIA AMADOR

UT Physicians Bayshore

04.2007 - Current

Improved patient satisfaction by providing timely and accurate appointment scheduling.
Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
Resolved complex billing issues, ensuring accurate financial records and timely payments from patients and insurers.
Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Processed payments using cash and credit cards, maintaining accurate records of transactions.