Emily Jaeger
Marble Coffee
Billings,MT
5
years of professional experience
Proven leader with a strong foundation in customer loyalty and safe food handling practices developed at Mazevo. Skilled in espresso machine operation and POS system usage, I excel in creating memorable customer experiences and training teams for excellence. Demonstrated success in enhancing guest flow and satisfaction, showcasing both hard and soft skills in fast-paced environments.
Work History
Barista/Cashier
1 Year- Prepared espresso beverages and specialty drinks with consistent quality and presentation.
- Processed cash, card, and mobile payments accurately through POS system.
- Balanced register drawers and resolved payment discrepancies with attention to detail.
- Maintained clean, organized service area while following food safety standards.
- Greeted guests, answered menu questions, and delivered efficient counter service.
BARISTA SHIFT LEAD
3 Years- Prepared coffee, tea and espresso-based drinks to order.
- Educated customers on drink menu, enhancing their experience and guiding informed choices.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Provided training and mentorship to new baristas on product knowledge, cash handling, and customer service techniques.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures.
- Trained new baristas on product knowledge, cash handling, and customer service techniques.
- Conducted weekly inventory checks, maintaining optimal stock levels to support uninterrupted service.
Server
4 Months- Delivered attentive table service, accurately entering orders and coordinating with kitchen and bar staff.
- Monitored table progress, checked back on guests, and addressed requests to maintain smooth service.
- Recommended menu pairings and craft beer selections, enhancing guest satisfaction and check totals.
- Processed payments promptly, handled cash and card transactions, and resolved billing discrepancies.
SERVER
5 Months- Anticipated customer needs and responded promptly to ensure a positive dining experience.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests during meal service, replenishing drinks and addressing additional requests to enhance satisfaction.
- Processed payments and completed register transactions accurately.
HOST
1 Year 6 Months- Engaged with guests to enhance satisfaction with food and service, fostering a welcoming atmosphere.
- Remained knowledgeable about current menu items, promotions, and specials offered by the restaurant.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Reminded customers of their wait times.
- Assisted in serving guests at parties and special functions, contributing to seamless event experiences.
Education
High School Diploma
Skills
Espresso operation
Beverage Preparation
Cash Register Operation
Food safety practices
Takeout order preparation
Guest Flow
Inventory Management
Dining Reservations
Customer Loyalty
Teamwork
Positive attitude
Production Preparation
Timeline
Barista/Cashier
Marble Coffee
10.2025 - CurrentRead More
Server
Montana Sky
05.2025 - 09.2025Read More
SERVER
old chicago
06.2023 - 11.2023Read More
BARISTA SHIFT LEAD
Mazevo
10.2022 - 10.2025Read More
HOST
Mackenzie river
07.2021 - 01.2023Read More
Billings West High
High School Diploma
Read More
Personal Information
Title: Barista Shift Lead