EMILY JAHN
DeWitt,MI
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Meijer
11.2023 - Current
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- identifies, assesses and resolves matters involved employee/labor relations, employee engagement and work performance.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Support HR Regional Managers with support regarding company policies and procedures covering employee relations, compensation, payroll, benefits, talent development, talent management, and disability management.
- Ensures implementation and monitors compliance
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
Project Manager, Client Services
Smart Source LLC
06.2022 - 09.2023
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Kept clients up-to-date on details pertaining to client projects.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Built client relationships; responded to inquiries, identified and client’s needs, resolved problems, and followed up with potential and existing clients
- Collaborated with finance department daily regarding clients financial portfolio
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
Physician Recruitment Coordinator
Spectrum Health
01.2020 - 06.2022
- Maintained liaison with all levels of executive administration, physicians, and outside organizations
- Constructed comprehensive candidate itineraries
- Coordinated all aspects of candidate recruitment; travel, lodging, meals, and interviews
- Processed outside vendor invoices and reimbursements.
- Trained and mentored new recruiters
- Leveraged employee referrals through internet sourcing
- Optimized sourcing networks to attract candidates
- Negotiated salary contracts and managed budget for recruiting expenses.
Billing Specialist
Spectrum Health
02.2019 - 01.2020
- Established, enforced, and optimized billing policies and procedures to maximize revenue, streamline operations, and minimize aging balances
- Contacted Blue Cross Blue Shields and Blue Care Network insurance providers for insurance verification
- Collaborated with Spectrum Health Denial Team, to complete Coordination of Benefits and Eligibility Denials
- Completed numerous professional development workshops
Credit Analyst
Gateway Financial Solutions
03.2017 - 12.2018
- Monitored and maintained compliance reports for government regulation
- Analyzed customer financial data to evaluate level of risk
- Formed and sustained strategic relationships with clients
- Consistently exceeded monthly goals- driving revenue, and market expansion in Region 2 (Tennessee, Kentucky, Alabama, Georgia, and Indiana)
Life Insurance Sales Representative
Auto Owners Life Insurance
11.2015 - 03.2017
- Cultivated trust and rapport with clients
- Provided comprehensive product knowledge and guidance
- Streamlined operational efficiencies
Consumer Lending Processor
Michigan State Federal Credit Union
12.2013 - 11.2015
- Exceeded quarterly sales goals by 80%
- Honored with the Mayor Award for the highest level of savings within on week. $22k
- Provided professional advice on loan applications
- Reviewed and validated details of loan applications and closing documentation.
- Knowledgeable on loan regulation changes, processing loan applications in compliance with current laws.
Education
Bachelor of Science - Community Development, Public Health
Central Michigan University Global Campus (online)
Mount Pleasant, MI12.2019
Associates -
Lansing Community College
Lansing, MI05.2013
Billing and Coding Certificate -
Schoolcraft Community College
Livonia, MI05.2012
Skills
- Business Analytics
- HR policies implementation
- Benefits administration
- Client Interfacing
- Effective Customer Communication
- Account Servicing
- Customer Retention
- Managing Client Contracts
- Shipping and Receiving Oversight
SOFTWARE
- Workday - PowerBI
- Accurate - Origami
- Ariba - mTeam - Kronos
- Concur - Alight - LicenseHQ
- DemandBridge - Four51 - Liftoff
- ESP - SmartSheets - Foxit
- FileZilla - Adobe - 8x8 Work
- Lawson - HireRight -MSOW - Talent Connection
- ServiceNow - Hyland
- Microsoft 365
- Quest - Google Docs
Certification
- Aspiring Leaders, & Business Professionals Program
- State of Michigan Life, Accident, Health Insurance License
- Leadership Development Program
- Annuity Concepts
- Educational Opportunities, Effective Business Writing Skills
- Action Leadership Program
COMMUNITY INVOLVEMENT
- Spectrum Health Child Life Volunteer
- Community Engagement Committee
- Junior Achievement
- United Way Committee
- Habitat for Humanity
- Leukemia and Lymphoma Light the Night
Timeline
Human Resources Generalist
Meijer
11.2023 - Current
Project Manager, Client Services
Smart Source LLC
06.2022 - 09.2023
Physician Recruitment Coordinator
Spectrum Health
01.2020 - 06.2022
Billing Specialist
Spectrum Health
02.2019 - 01.2020
Credit Analyst
Gateway Financial Solutions
03.2017 - 12.2018
Life Insurance Sales Representative
Auto Owners Life Insurance
11.2015 - 03.2017
Consumer Lending Processor
Michigan State Federal Credit Union
12.2013 - 11.2015
Bachelor of Science - Community Development, Public Health
Central Michigan University Global Campus (online)
Associates -
Lansing Community College
Billing and Coding Certificate -
Schoolcraft Community College