Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily James

Cincinnati,OH

Summary

Dynamic and detail-oriented professional with extensive experience in housekeeping and guest services at Envoi Design. Proven expertise in quality assurance and deep cleaning, ensuring optimal client satisfaction. Recognized for implementing eco-conscious practices and maintaining high standards of cleanliness, while fostering a welcoming environment through effective communication.

Overview

2027
2027
years of professional experience

Work History

Airbnb Co-Host

Envoi Design
Cincinnati, OH
03.2014 - Current
  • Orchestrated guest communications to ensure timely responses and promote a friendly ambiance.
  • Oversaw check-in and check-out procedures, focusing on operational excellence and guest satisfaction.
  • Conducted regular inspections and implemented cleaning procedures to eliminate hazards and maintain a pristine environment.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Independent Contractor/Housekeeping

Self Employed
Cincinnati, OH
05.2013 - Current
  • Implemented detailed cleaning protocols, ensuring heightened client satisfaction.
  • Analyzed and adopted innovative cleaning methods and products to ensure alignment with current industry trends.
  • Implemented strict confidentiality protocols when managing sensitive information encountered during home cleaning services.
  • Ensured client satisfaction by upholding high standards of professionalism, reliability, and detail-oriented service during every home cleaning appointment.
  • Implemented eco-conscious cleaning practices to maintain a safe and healthy home environment.
  • Executed systematic maintenance and cleaning protocols, alongside appropriate storage methods, to maximize tool durability and performance.

Housekeeper

Cathy’s Cleaning
Fort George G Meade, MD
2012 - 2013
  • Coordinated with clients to understand specific cleaning needs and preferences.
  • Managed time effectively to complete tasks within designated schedules.
  • Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.

Education

High School Diploma - College Prep

Walnut Hills High School
Cincinnati, OH
05.2001

Skills

  • Quality assurance
  • Deep cleaning expertise
  • Surface sanitation
  • Clutter removal
  • Waste disposal
  • Wall scrubbing
  • Safe chemical handling

Timeline

Airbnb Co-Host

Envoi Design
03.2014 - Current

Independent Contractor/Housekeeping

Self Employed
05.2013 - Current

Housekeeper

Cathy’s Cleaning
2012 - 2013

High School Diploma - College Prep

Walnut Hills High School