Emily James
Cincinnati,OH
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping and guest services at Envoi Design. Proven expertise in quality assurance and deep cleaning, ensuring optimal client satisfaction. Recognized for implementing eco-conscious practices and maintaining high standards of cleanliness, while fostering a welcoming environment through effective communication.
Overview
2027
2027
years of professional experience
Work History
Airbnb Co-Host
Envoi Design
Cincinnati, OH
03.2014 - Current
- Orchestrated guest communications to ensure timely responses and promote a friendly ambiance.
- Oversaw check-in and check-out procedures, focusing on operational excellence and guest satisfaction.
- Conducted regular inspections and implemented cleaning procedures to eliminate hazards and maintain a pristine environment.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Independent Contractor/Housekeeping
Self Employed
Cincinnati, OH
05.2013 - Current
- Implemented detailed cleaning protocols, ensuring heightened client satisfaction.
- Analyzed and adopted innovative cleaning methods and products to ensure alignment with current industry trends.
- Implemented strict confidentiality protocols when managing sensitive information encountered during home cleaning services.
- Ensured client satisfaction by upholding high standards of professionalism, reliability, and detail-oriented service during every home cleaning appointment.
- Implemented eco-conscious cleaning practices to maintain a safe and healthy home environment.
- Executed systematic maintenance and cleaning protocols, alongside appropriate storage methods, to maximize tool durability and performance.
Housekeeper
Cathy’s Cleaning
Fort George G Meade, MD
2012 - 2013
- Coordinated with clients to understand specific cleaning needs and preferences.
- Managed time effectively to complete tasks within designated schedules.
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment through diligent daily housekeeping tasks.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
Education
High School Diploma - College Prep
Walnut Hills High School
Cincinnati, OH05.2001
Skills
- Quality assurance
- Deep cleaning expertise
- Surface sanitation
- Clutter removal
- Waste disposal
- Wall scrubbing
- Safe chemical handling
Timeline
Airbnb Co-Host
Envoi Design
03.2014 - Current
Independent Contractor/Housekeeping
Self Employed
05.2013 - Current
Housekeeper
Cathy’s Cleaning
2012 - 2013
High School Diploma - College Prep
Walnut Hills High School