Summary
Overview
Work History
Education
Skills
Timeline
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Emily Jenkins

Greensboro,NC

Summary

Personable and dedicated customer service representative with extensive experience in the customer service industry. A solid team player with an upbeat and positive attitude, this professional possesses proven skills in establishing rapport with clients. Their motivation lies in maintaining customer satisfaction and contributing to company success. They are articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

10
10
years of professional experience

Work History

Team Leader

Enterprise Mobility
03.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Income Tax Preparer

Empire Tax
10.2014 - Current
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
  • Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
  • Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
  • Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.

Customer Service Representative

Lowe's Home Improvement-Mooresville, NC
03.2019 - 04.2021
  • Developed staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans
  • Remarkable skills in establishing and maintaining good working relationships with other city employees and the public
  • Ability to prioritize work tasks, multi-task, and maintain focus
  • Documented all conversations with customers in CRM software according to company.

Education

Associate's degree - Psychology

Guilford Technical Community College
Greensboro, NC

High school diploma -

Ben L Smith High School
Greensboro, NC
08.2008

Skills

  • CRM Software
  • Salesforce
  • Cold Calling
  • Business Development
  • Commercial Cleaning
  • Marketing
  • Case Management
  • Microsoft Office
  • Event Planning
  • Microsoft Powerpoint
  • Negotiation
  • Sales Management
  • Microsoft Outlook
  • Front desk
  • Communication skills
  • Hospitality
  • Medical terminology
  • Medical office experience
  • SAP Analytics
  • Income Tax Preparation
  • Bookkeeping
  • Tax Return Preparation

Timeline

Team Leader

Enterprise Mobility
03.2021 - Current

Customer Service Representative

Lowe's Home Improvement-Mooresville, NC
03.2019 - 04.2021

Income Tax Preparer

Empire Tax
10.2014 - Current

High school diploma -

Ben L Smith High School

Associate's degree - Psychology

Guilford Technical Community College

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Emily Jenkins