Emily Jenkins
Oklahoma City,OK
Summary
Dynamic professional with a proven track record at Crunch Fitness, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective problem-solving and communication. Adept at managing challenges with a calm demeanor, ensuring seamless experiences while maintaining safety standards. Committed to continuous improvement and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Lead MSR
Crunch Fitness
04.2025 - Current
Tubing Lead
Riversport Foundation
04.2024 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
MSR
Crunch Fitness Gym
12.2024 - 04.2025
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Tubing Guide
Riversport Foundation
07.2023 - 03.2024
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Lead
Riversport Foundation
12.2022 - 07.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved ability to lead a group to success
Adventure Guide
Riversport Foundation
03.2022 - 11.2022
- Increased repeat business through outstanding customer service and attention to deatail.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
Education
High School Diploma -
Epic Charter School
Oklahoma City, OK05.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Calm under pressure
- Problem resolution
- Verbal communication
Timeline
Lead MSR
Crunch Fitness
04.2025 - Current
MSR
Crunch Fitness Gym
12.2024 - 04.2025
Tubing Lead
Riversport Foundation
04.2024 - Current
Tubing Guide
Riversport Foundation
07.2023 - 03.2024
Lead
Riversport Foundation
12.2022 - 07.2023
Adventure Guide
Riversport Foundation
03.2022 - 11.2022
High School Diploma -
Epic Charter School
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