Kara McGrew
Benton,KY
Summary
The desire to gain knowledge and skills that will provide the ability to further a career within the financial industry. Enjoy challenging tasks and exceeding expectations to promote personal growth and supplement ever-expanding career goals and aspirations. Customer service proficiency, attention to detail, and a rapid grasp of concepts would prove to be a great investment for any organization that provides advancement opportunities to those who have dedication and work ethic,
Overview
6
6
years of professional experience
Work History
Lead MSR
C-Plant Federal Credit
02.2022 - Current
- Lead by example in customer service and product fluency which allows the ability to identify, mitigate and resolve member transactions and grievances while constantly maintaining a professional and respectful demeanor
- Promote institutional products and services through consultive selling while preserving all member confidentiality and privacy
- Balance financial records, maintain currency supply from the federal reserve and also audit the branch's and MSR cash inventory on occasion to emphasize the importance of accuracy and attention to detail
- Daily member transactions and tasks such as deposits, withdrawals,wire transfers, Certified Checks, opening new share and investment accounts, Consultation regarding IRAs for the Paducah locations, financial planning and implementation. I'm also responsible for the accuracy of a cash drawer as well as the branch's cash on hand.
- I train and coach any new MSRs within the company, schedule breaks and lunches, approve large checks and cash withdrawals for MSRs, ensure all MSRs learn and demonstrate adherence to federal and company compliance standards as well as familiarize us all with current deceptive tactics and how to prevent or avoid them in order to deter fraudulent activity.
- Possess thorough understanding and ability to perform all aspects of debit card services including the entire creation process and printing as well as fraud detection and prevention, establishing travel exclusions and algorithm adjustments tailored to the individual needs of our members
- Resolve member issues and complaints beyond entry-level, and follow up with the conflict resolutions MSRs perform independently and evaluate the success of the solutions provided
- Exhibit analytically sound decision-making in a timely manner, and I'm able to quickly grasp concepts and ideas which provides my superiors with flexibility as I am able to help with coverage of tasks outside of the scope of my general role. Examples of this include filing and maintaining perfected liens for the indirect lending department, uploading/scanning and filing indirect and other lending documents, retaining and organizing information we are required to retain and dispose of them appropriately when the mandated holding time expires, on occasion I would assist processing with data entry or in any department desiring additional aid.
Assistant Manager
AT&T | Spring Mobile
01.2018 - 03.2019
- Expected to maintain knowledge and understanding of products and services to provide suggestive selling
- Provide a professional and respectful experience to all customers
- Maintain and balance a cash drawer, as well as device inventory.
- Basic technical support of the product and servies we provided
- meet sales goals and quotas without skimping on customer relations for the sake of numbers
- Provide solutions to customer issues and complaints including following through to maximize customer retention
- Train new sales associates and continue to provide them with current and accurate information on products and services, while also honing in on their respective skill sets to foster professional and personal growth
- Open and close the location while completing all required duties of the manager in their absence and sustaining it occasionally for an extended period of time
Supervisor/Manager
Parcell's Deli
03.2017 - 02.2018
- The first priority was guest satisfaction, I never wanted someone to leave with no intention of coming back
- Balancing the nightly finances and all the paperwork required as well as the accuracy of the cash registers and other finances
- Keeping staff focused and on task such as maintaining restaurant cleanliness and working along side them to achieve or exceed expectations set by the owners and upper management
- Closing down and locking up the store at night as the senior staff member
Education
High School Diploma -
Lyon County High School
Eddyville, KYCentre College
Danville, KYWestern Kentucky University
Bowling Green, KYSkills
- Loan Payment Processing
- Information Processing
- Cash Register Operations and Reconciliation
- Team Leadership
- Customer Relationship Management
- Verbal and Written Communication
- Account Management
- Records Confidentiality
- Vault Balancing
- Supervising Tellers
- Data Entry
- Training and Development
Additional Information
- Willing to relocate or commute to Paducah,KY Murray,KY or Mayfield, KY:, Authorized to work in the US for any employer
Timeline
Lead MSR
C-Plant Federal Credit
02.2022 - Current
Assistant Manager
AT&T | Spring Mobile
01.2018 - 03.2019
Supervisor/Manager
Parcell's Deli
03.2017 - 02.2018
High School Diploma -
Lyon County High School
Centre College
Western Kentucky University
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