Emily Jensen
Castlewood,SD
Summary
Safety-focused Lifeguard and Manager with expertise in safety management, team collaboration, and customer service. Conducts training sessions and ensures compliance with safety regulations. Experienced in pool management and dining services, with strengths in problem-solving and enhancing customer satisfaction while managing daily operations. Committed to maintaining a safe, enjoyable environment through effective leadership and training.
Overview
4
4
years of professional experience
Work History
Lifeguard, WSI, Manager
Watertown Family Aquatic Center
Watertown , SD
05.2022 - Current
- Managed daily pool operations and ensured compliance with safety regulations.
- Monitored swimmers' activities to prevent accidents or injuries from occurring.
- Conducted safety drills and training sessions for lifeguards, enhancing readiness and response capabilities.
- Monitored participants during activities, ensuring safety and adherence to established rules.
- Provided assistance to swimmers of varying skill levels.
- Addressed guest inquiries and resolved concerns to ensure satisfaction.
- Completed incident reports detailing events and actions taken. and accident reports and submitted to supervisor.
Waitress
Minervas Restaurant Bar And Grill
Watertown, South Dakota
08.2024 - 04.2025
- Managed multiple tables, ensuring timely food and drink service to maintain customer satisfaction.
- Took orders accurately and communicated preferences to the kitchen staff.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Responded promptly to customer inquiries and resolved issues effectively.
- Collaborated with team members to maintain a clean and organized dining area.
- Ensured compliance with health and safety regulations during service shifts.
- Built positive relationships with regular customers through engaging conversation, fostering loyalty.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
High School Diploma -
Castlewood High School
Castlewood, SD05-2026
Timeline
Waitress
Minervas Restaurant Bar And Grill
08.2024 - 04.2025
Lifeguard, WSI, Manager
Watertown Family Aquatic Center
05.2022 - Current
High School Diploma -
Castlewood High School