Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Emily Johnson-Buehler

Summary

Excellent communicator and dependable team player with strong understanding of Customer service industry. Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Agent

Aflac
10.2023 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Travel Emergency Customer Service Specialist

AIG Travel Guard
10.2019 - 10.2020
  • Take calls, record new clients information, and if need be assist in getting them to the correct department
  • Assisting customers with medical emergencies and getting in touch with medical professionals
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Cosmetologist

Regis Salon
09.2017 - 10.2019
  • Styling, cutting, and coloring customer's hair
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained client treatment records and designed long-term care programs for return customers.

Customer Service Representative

Ulta
06.2016 - 05.2017


  • Advised guests on the right products and services to best suit their needs
  • Stocked, checked inventory, and set up various displays
  • Making sure product launches and holiday sales go smoothly without conflict.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Cook and Bartender

The Sports Page Bowl and Grill
12.2015 - 05.2016


  • Booked and assisted hosting events, parties, and the various gatherings held at the establishment
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Produce Customer Convenience Clerk

County Market- Medford Cooperative
11.2013 - 03.2016
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Education

Cosmetology, Aesthetician, And Message Therapy - Cosmetology Education

Aveda Institute Minneapolis
Minneapolis, MN
06.2017

High school diploma -

Medford Area Senior High School
Medford, WI
05.2016

Skills

  • Client Relations
  • Client Retention
  • Product Expertise
  • Issue Resolution
  • Product and Service Explanations
  • Client Education
  • Friendly Communication
  • Relationship Building
  • Inventory management
  • Creative problem-solving

Additional Information

I look forward to hearing back from you, at your convenience. As well as feel free to contact me with any questions.~Emily k. Johnson-Buehler

Certification

  • Accident and Health License
  • Certified Cosmetologist
  • Certified Aesthetician

Timeline

Insurance Agent

Aflac
10.2023 - Current

Travel Emergency Customer Service Specialist

AIG Travel Guard
10.2019 - 10.2020

Cosmetologist

Regis Salon
09.2017 - 10.2019

Customer Service Representative

Ulta
06.2016 - 05.2017

Cook and Bartender

The Sports Page Bowl and Grill
12.2015 - 05.2016

Produce Customer Convenience Clerk

County Market- Medford Cooperative
11.2013 - 03.2016

Cosmetology, Aesthetician, And Message Therapy - Cosmetology Education

Aveda Institute Minneapolis

High school diploma -

Medford Area Senior High School

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Emily Johnson-Buehler