Emily Johnston
Summary
Compassionate and dedicated PCT with experience at UPMC, adept at managing high-stress situations and enhancing patient satisfaction. Skilled in emergency response and patient observation, I effectively resolved conflicts and provided emotional support, ensuring comfort and dignity for patients during critical care. Committed to delivering exceptional healthcare experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UPMC
01.2023 - 07.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Emergency Room PCT - Specialist
UPMC
07.2023 - 01.2025
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Provided emotional support to family members during a crisis
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored EKG rhythms for changes and alerted the nurse in care of that patient.
- Completed training on foley, IV, straight sticks and straight cath insertion and removal of each task.
PCT - Specialist Labor and Delivery
UPMC
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Education
High School Diploma -
CCA
06-2022
Skills
- Documentation management
- Patient observation
- CPR certification
- ADL support
- Professional bedside manner
- Emergency response
- Data collection
- Troubleshooting techniques
- Team building
- Active listening
- Teamwork
- Effective communication
Accomplishments
BEE Award - Jan 2024
Certification
Act 31 Child Abuse Reporting
Act 33
Act 34
Act 73 FBI Clearance
CPR
Languages
English
Timeline
PCT - Specialist Labor and Delivery
UPMC
01.2025 - Current
Emergency Room PCT - Specialist
UPMC
07.2023 - 01.2025
Patient Care Technician
UPMC
01.2023 - 07.2023
High School Diploma -
CCA
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