Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
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Emily Jones

Emily Jones

IG: @emjoooones

Summary

Hardworking professional with nine years of experience and a proven knowledge of customer service needs, successful sales techniques, and social media marketing. Aiming to leverage my skills to successfully fill the role at your company. Motivated and excited to learn, grow, and excel in every aspect of the service industry!

Overview

5
5
years of professional experience

Work History

VIP Cocktail Server

Drai's Nightclub
05.2021 - Current
  • Collaborate with colleagues to exchange information, such as selling strategies or upselling techniques thus increasing sales
  • Exhibited excellent client relations by anticipating needs, establishing rapport, and catering to all guests requests
  • Consistently exceeded table minimums and over tips by implementing great customer service and upselling techniques

Pool Cocktail Server

Go Pool at The Flamingo
02.2021 - 10.2021
  • Delivered friendly, attentive, and courteous service consistently to maintain high satisfaction rates
  • Handled all customer payments through POS systems, including accurately counting cash and processing card transactions
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest
  • Recommend and upsell bottles based on customer needs and desires

Bartender

Discopussy - Corner Bar Management
05.2020 - 05.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Bachelor of Arts - Merchandising & Marketing

California State University, Sacramento
06.2016

Skills

  • Sales and Marketing
  • Customer Service
  • POS Knowledge
  • Social Media Engagement
  • Teamwork
  • Relationship Building
  • Networking
  • Multitasking
  • Upselling
  • Safety and Sanitation
  • High Stamina
  • Energetic
  • Detail-oriented approach
  • VIP guest relations
  • High energy level
  • Alcohol safety awareness

Additional Experience

Bartender - Waste Management Phoenix Open Feb 2023, 2024, & 2025

  • Worked seven consecutive days, each with eight-hour shifts, efficiently preparing a high volume of beverages while consistently delivering exceptional customer service. Maintained a positive and energetic demeanor throughout and ensured full compliance with health and safety regulations.

Timeline

VIP Cocktail Server

Drai's Nightclub
05.2021 - Current

Pool Cocktail Server

Go Pool at The Flamingo
02.2021 - 10.2021

Bartender

Discopussy - Corner Bar Management
05.2020 - 05.2021

Bachelor of Arts - Merchandising & Marketing

California State University, Sacramento

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Emily Jones