Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Lauren Watson

La Mesa,Ca

Summary

Customer service professional. Record breaking sales expert. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Fosters positive relationships with customers and other co-workers to promote a very welcoming environment.

Overview

8
8
years of professional experience

Work History

VIP Cocktail Server

Oxford Social Club
01.2023 - Current
  • Communicated with guests to record orders and assess needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, IDs, and receipts to customers.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Maintained and performed excellent and personalized presentations to guests.
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Promotional Model/Brand Ambassador

Monster Energy
09.2018 - Current
  • Responsible for representing a National Brand physically
  • Ability to connect and maintain relationships with high profile clientele and celebrities
  • Delivered awareness and promoted sales of clients brands through confident content delivery with a positive messaging style including social media
  • Utilized hair and makeup skills to maintained a desired image for the client
  • Often required to adapt quickly to different working environments and meeting new team members for each event
  • Utilizes scheduling and time management skills with the intent to meet travel deadlines for various events
  • Maintained professional appearances for televised events.

Bottle, Cocktail Server

Pacific Beach Shore Club
06.2021 - Current
  • Assisted in starting new VIP section that incorporated Bottle Servicing
  • Top Promoter and set record breaking sales
  • Responsible for entire section handling a high volume of guests
  • Provide extensive knowledge of bottled products that often resulted in sales
  • Handled large cash operations and payments efficiently with no errors
  • Delivered excellence service by ensuring guest satisfaction
  • Develop relationships with guests and generate repeat business though strong interpersonal skills
  • Ensured all tables were stock with juices, refreshments and beverage garnishments
  • Utilized bartending skills at guests' table.

Waitress-Bartender

Chick's Oyster Bar
04.2019 - 05.2021
  • Provide excellent service to high demand volumes of customers
  • Ability to ensure customer satisfaction through active listening and communication skills
  • Technical knowledge of Point of Sales System
  • Capability of succeeding under pressure
  • Exceptional success of sales and promotions
  • Familiarity with food safety, ABC laws, and health code of the state
  • Ensure hygienic environment
  • Ability to train new employees in all areas of restaurant
  • Resilience in maintaining a positive attitude
  • Accomplishment of creating friendly, professional relationships with 60+ coworkers
  • Proficiency in strong mathematic skills through cash transactions and procedures
  • Propensity for a fast-paced environment
  • Ability to learn new items and procedures in a fast manner.

Administrative Office Assistant

Cypress Cove Country Club
11.2015 - 03.2019
  • Entered financial data into the company accounting database to be verified and reconciled
  • Handled cash and deposits using the proper accounting procedures and documentation
  • Entered numerical data into databases in a timely and accurate manner
  • Scanned documentation and entered into the database
  • Compiled statistical information for special reports
  • Organized forms, made photocopies, filed records and prepared correspondence and reports
  • Added new material to file records and created new records
  • Assisted with receptionist duties, file organization, research and development
  • Managed office supplies, vendors, organization and upkeep
  • Helped distribute employee notices and mail around the office
  • Participated in physical inventory counts every time period.

Education

College Courses -

Paul D Camp Community College
Franklin, VA

College Courses -

Tidewater Community College
Norfolk, VA
2014

Skills

  • Guest relations professional
  • Skilled Sales Promoter
  • Invoice processing
  • Sales Management
  • Exceptional communication skills
  • Energetic work attitude
  • Strong client relations
  • Large cash/check deposits expert
  • Fast Learner
  • POS System Operations
  • Critical Thinking
  • Complex Problem-Solving

Volunteer Work

  • Middlesex Elementary School, Middlesex, NC. - Worked as a volunteer, helping with creating bulletin boards, helping and coaching student activities, telling stories to kids and listening to them read, play games, help prepare material needed for plays, talk to children. Experience in graphic design — making flyers and posters for the school.


  • Middlesex Church of God - Worked as a volunteer for Vacation Bible School, prepared materials, helped children, be a crew leader, dance, sing and teach dancing and singing to children, be a mentor, and help with arts and crafts.


  • Windsor School Of Dance, Windsor, VA - Volunteered as a dance instructor for toddlers, guided choreography, developed professional relationships with parents, aided students in new motor skills, and sustained a hygienic environment.

Timeline

VIP Cocktail Server

Oxford Social Club
01.2023 - Current

Bottle, Cocktail Server

Pacific Beach Shore Club
06.2021 - Current

Waitress-Bartender

Chick's Oyster Bar
04.2019 - 05.2021

Promotional Model/Brand Ambassador

Monster Energy
09.2018 - Current

Administrative Office Assistant

Cypress Cove Country Club
11.2015 - 03.2019

College Courses -

Paul D Camp Community College

College Courses -

Tidewater Community College

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Lauren Watson