Neisha Hernandez
Pembroke Pines
Summary
Experienced in high-volume front desk operations, demonstrating strong customer service and guest relations skills. Successfully managed appointment scheduling and record-keeping while maintaining effective communication with guests and staff. Proficient in Microsoft Office, CRM, and call center systems, ensuring accurate cash handling and efficient service delivery. Recognized for ability to multitask and maintain a professional demeanor in fast-paced environments.
Overview
6
6
years of professional experience
Work History
VIP Cocktail Server
Big easy casino
Hallandale
07.2023 - Current
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Assisted with special events such as cocktail parties, corporate meetings and private functions.
- Maintained knowledge of current promotions and discounts offered in order to inform customers accordingly.
- Maintained accurate cash handling practices while efficiently serving customers.
- Took orders efficiently while offering recommendations to enhance guest experience.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Ensured that all orders were accurately taken and delivered to customers in a timely manner.
- Monitored stock levels of liquor and mixers; placed orders when necessary to restock bar inventory.
- Set up bars with necessary supplies including glassware, napkins, straws and other items needed for drink service.
Server
Blue Martini
Fort Lauderdale
01.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Phone Repair Technician
Maximus
Remove
10.2019 - 02.2022
- Assessed customer needs in order to provide appropriate solutions for phone repairs.
- Troubleshot software and hardware problems on a variety of mobile devices.
- Ordered replacement parts from authorized suppliers when necessary.
- Maintained accurate records of all repair work completed.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Tested connections to verify power supplies and communication link functionality.
- Handled multiple simultaneous deployment projects against strict deadlines.
Education
High School Diploma -
Charles W Flanagan
Pembroke Pines, FLSkills
- High-Volume Front Desk Operations
- Customer Service & Guest Relations
- Multitasking & Time Management
- Appointment Scheduling & Record-Keeping
- Microsoft Office & Windows
- CRM & Call Center Systems
- Effective Communication
- Professional Appearance & Demeanor
Timeline
VIP Cocktail Server
Big easy casino
07.2023 - Current
Server
Blue Martini
01.2022 - Current
Phone Repair Technician
Maximus
10.2019 - 02.2022
High School Diploma -
Charles W Flanagan