Alexus Brewington
Sandy Springs,GA
Summary
- Highly skilled Waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
- Adaptable Bottle Service Waitress executing accurate service delivery to create unforgettable guest experiences. Dynamic and enthusiastic demeanor successful at working with varying personalities. Maintained professional competence with expert service delivery.
Overview
5
5
years of professional experience
Work History
VIP Cocktail Server
Vanity Restaurant and Lounge
Atlanta, GA
04.2023 - 04.2024
- Greeted guests and provided them with menus.
- Provided detailed information on menu items, including ingredients, preparation methods and garnishes.
- Ensured that all orders were accurately taken and delivered to customers in a timely manner.
- Performed side work duties such as stocking supplies and cleaning the bar area.
- Assisted with special events such as cocktail parties, corporate meetings and private functions.
- Delivered food orders from kitchen staff to customer tables in a timely manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
- Up-sold specialty drinks when appropriate.
- Maintained knowledge of current promotions and discounts offered in order to inform customers accordingly.
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
VIP Bottle Service Waitress
Onyx
Atlanta , GA
10.2020 - 02.2022
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Pampered guests with attentive hands-on food service to create repeat business.
- Upsold menu items, promoting bottle list to bolster sales.
- Interacted casually with customers, taking drink and bottle orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
VIP Cocktail Waitress
Fin and Feathers
Atlanta, GA
07.2019 - 07.2020
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained tidiness and organization throughout bar area.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
BBA - Business Administration
Strayer University
Washington, DC06.2024
Some College (No Degree) - Political Science
Central Piedmont Community College
Charlotte, NCSkills
- Customer Service and Rapport
- Warm and Friendly
- Service Oriented
- Team Player
- Workflow Coordination
- Relationship Building
- Service-Oriented
- Food and Beverage Service
- High Volume Dining
- Transactions and Cash Handling
- Cool Under Pressure
- Detail-Oriented
- Adaptable and Flexible
Timeline
VIP Cocktail Server
Vanity Restaurant and Lounge
04.2023 - 04.2024
VIP Bottle Service Waitress
Onyx
10.2020 - 02.2022
VIP Cocktail Waitress
Fin and Feathers
07.2019 - 07.2020
BBA - Business Administration
Strayer University
Some College (No Degree) - Political Science
Central Piedmont Community College
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