Iana Dubovca
Henderson,NV
Summary
My name is Iana Dubovca. I was born in Republic of Moldova, I graduated International University of Republic of Moldova. I speak English , Russian, Romanian . I moved to USA in 2010. I'm the USA citizen.
I am a very dynamic person . I have more than 10 years of the experience in the hospitality industry. I am extremely passionate about professional development and providing a great customer service to the visitors /guest of the hotel/bar/club or the restaurant . I love to work in a positive working environment , prefer to be surrounded by a great , positive co - workers .
Definitely, I am a team player . I think its very important to have a good relationship with people who you work , help each other and make the guest's experience unforgettable . I am a goal - oriented person, I am a able to handle high volume of the visitors,a hardworking person . Full time position is what I prefer . I would like to stay focused and do my best at one job without missing the opportunity to do my best for the company and guests .
Overview
13
13
years of professional experience
1
1
Certification
Work History
VIP Cocktail Server
Wet Miami Brickell
Miami, FL, Florida
09.2022 - 01.2024
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Set up tables and counters to prepare dining and serving areas.
Server
Nusr- et Steak house Miami
Miami, FL
09.2020 - 06.2022
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Grand Opening Server
Nusr-et Steak
New York, NY
05.2022 - 06.2022
- It was a Grand opening and worked there for 1 month. All team was back to Miami in 1-2 months.
Server
Yardbird Southern Table & Bar
Miami, FL
08.2019 - 01.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Soffer's Lounge/VIP Cocktail Waitress
Turnberry Isle Miami HOTEL
Aventura, FL
09.2018 - 08.2019
- Delivered exceptional, friendly and fast service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Catering Server/Fontainebleau/Turnberry Hotels
Rmg Staffing company
Miami Beach, FL
09.2018 - Current
- Set up and tore down all catering services in banquet halls and at customer locations.
- Worked multi-course dinners with pre-plated foods.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Bottle Server
Gold Rush strip club
Miami, FL
11.2018 - 09.2019
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Catering Assistant Manager
RmgYardbirdDubovcaSonesta Hotel Coconut Grove
Miami, FL
07.2017 - 12.2018
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
Server
Another Broken Egg Of America Inc.
Destin, FL
03.2013 - 05.2017
- Provide friendly and attentive service.
- Provide exceptional service by greeting and serving customers in a timely, friendly manner.
- Assisted guests with making menu choices in an informative and helpful form. -Delivered exceptional, friendly and fast service.
Pool Server
Henderson beach resort
Destin, FL
09.2013 - 02.2016
- Shared thorough knowledge of menu items and cooking methods with customers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Bartender
Nighttown Club
Destin, FL
05.2011 - 01.2013
- Ensured liquor was secured at the end of shifts.
- Retrieved liquor, wine and beer from various storage facilities.
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
Education
Bachelor of Science - Foreign Languages And Social Communications
International University of Moldova
Moldova 06.2010
Skills
- Cash handling
- Customer service
- Customer service oriented
- Upselling techniques
- Safe food handling
- Client relations
- Store management
- Bar terminology
- Multitasking
- Merchandising and displays
- Team leadership
- Employee training
- Food allergy knowledge
- Liquor and smoking laws familiarity
- Guest relations professional
- Quick learner
- Up-selling capability
- ABC regulations
- Hospitality service expertise
Certification
- Florida licensed esthetician
- Florida Real Estate
- TIPS certification
- Food Handlers certification of Nevada / Florida
- TAM of Nevada
- Bartender certification ( Issued by the Night Town Club / Destin, FL)
- ABC Bartender School certification ( Miami 2018 )
Languages
English
Full Professional
Russian
Native/ Bilingual
Romanian
Native/ Bilingual
Timeline
VIP Cocktail Server
Wet Miami Brickell
09.2022 - 01.2024
Grand Opening Server
Nusr-et Steak
05.2022 - 06.2022
Server
Nusr- et Steak house Miami
09.2020 - 06.2022
Server
Yardbird Southern Table & Bar
08.2019 - 01.2021
Bottle Server
Gold Rush strip club
11.2018 - 09.2019
Soffer's Lounge/VIP Cocktail Waitress
Turnberry Isle Miami HOTEL
09.2018 - 08.2019
Catering Server/Fontainebleau/Turnberry Hotels
Rmg Staffing company
09.2018 - Current
Catering Assistant Manager
RmgYardbirdDubovcaSonesta Hotel Coconut Grove
07.2017 - 12.2018
Pool Server
Henderson beach resort
09.2013 - 02.2016
Server
Another Broken Egg Of America Inc.
03.2013 - 05.2017
Bartender
Nighttown Club
05.2011 - 01.2013
Bachelor of Science - Foreign Languages And Social Communications
International University of Moldova
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