Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jacqueline Castillo

Jacqueline Castillo

Dallas,TX

Summary

Enthusiastic Server offering 4 years of service industry experience. Highly skilled in serving high-volume customer base with enthusiasm and efficiency. Frequently commended for superior service and achieving company sales goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

VIP Cocktail Server

PBR Texas
01.2021 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs while working in a high volume atmosphere.
  • Communicated with guests to record orders and assess needs.
  • Maintained accuracy and efficiency when processing sales transactions via POS system.
  • Anticipated guest needs and provided proactive service, while maintaining cleanliness of the bar.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Travel training, opening new company locations.
  • Participating in company promotional events.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Registered Nurse

Parkland Memorial Hospital
10.2024 - Current
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Managed patients recovering from medical or surgical procedures.
  • Delivered high level of quality care to diverse populations while overseeing patient admission.

Education

Bachelor of Science - Nursing

West Coast University
Dallas, TX
08-2025

Associate of Science -

Eastfield College
Mesquite, TX
06-2020

Skills

  • Professional appearance
  • Outstanding customer service
  • High volume dining
  • POS system operation
  • Efficient time management

Certification

  • TABC
  • Food handlers
  • BLS/CPR certified

Languages

English
Spanish

Timeline

Registered Nurse

Parkland Memorial Hospital
10.2024 - Current

VIP Cocktail Server

PBR Texas
01.2021 - Current

Bachelor of Science - Nursing

West Coast University

Associate of Science -

Eastfield College

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