Honesty Cox
Lake Stevens,WA
Summary
Proactive VIP Cocktail Server, Quality Control Technician, and Warehouse Assistant with a track record of enhancing guest experiences, improving product reliability, and ensuring efficient warehouse operations. Skilled in customer service, quality inspections, and inventory management. Known for adaptability to slow and fast paced environments, strong communication, and a detail-oriented approach to problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
VIP Cocktail Server
Vue Lounge
09.2023 - Current
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
- Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
- Exceeded personal performance goals while contributing positively towards the overall success of the establishment''s objectives.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Provided constructive feedback on ways to improve processes or offerings based on personal observations or guest input.
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
- Handled cash transactions accurately, maintained proper inventory records and ensured compliance with all regulations regarding alcohol consumption on premises.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Coordinated seamlessly with other team members during peak hours to maintain consistently efficient service levels.
- Enforced strict hygiene standards when handling glassware, utensils, and beverages to ensure guest safety and satisfaction.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
- Implemented upselling strategies that contributed significantly to overall sales growth.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Quality Control Technician
Altium Packaging
08.2022 - 06.2024
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
- Developed quality control checklist for each product category, standardizing inspection process.
Warehouse Assistant
Wayfair
04.2021 - 03.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Education
High School Diploma -
Lake Stevens Sr High School
Lake Stevens, WA06.2020
Veterinary Medicine (Pre-Veterinarian)
Sno-Isle Technical Skills Center
Everett, WA06.2020
Skills
- Adaptive Problem Solving
- Exceptional communication
- Cash handling proficiency
- First Aid Training
- Detail-oriented approach
- Professional Appearance
- Reliable work ethic
- Strong multitasking abilities
- Cleaning and sanitization
- Customer Service
- Quality Control
- Inspections and reviews
- Product Inspection
- Equipment Calibration
- Documentation skills
- Continuous Improvement
- Software Applications
- Strong Organization
Certification
Food Handlers Certification
Class 12 Mixologist Permit
Quality Department Certification
SQF Certification
Quality Technician Certification
CPR Certification
Timeline
VIP Cocktail Server
Vue Lounge
09.2023 - Current
Quality Control Technician
Altium Packaging
08.2022 - 06.2024
Warehouse Assistant
Wayfair
04.2021 - 03.2022
High School Diploma -
Lake Stevens Sr High School
Veterinary Medicine (Pre-Veterinarian)
Sno-Isle Technical Skills Center
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