Emily Jordan
Zephyrhills,FL
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Successfully works as part of a team to reach personal and business goals.
Overview
1
1
Certification
Work History
Customer Service Associate
Tropical Smoothie
Zephyrhills, Florida
02.2024 - 08.2024
- Suggested product solutions based on individual customer needs.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained knowledge of current sales promotions and new product releases.
- Provided information about products and services available to customers.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Performed additional duties as assigned by management team.
- Greeted customers and identified their needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Education
Certification/License - Cosmetology
Dolly Monroe Beauty Academy
Tampa, FL04-2024
Skills
- Customer Support
- Complex Problem-Solving
- Product Knowledge
- Team Collaboration
- Regulatory Compliance
- Stock replenishment
- Problem Resolution
- Safety Regulations
Certification
Florida State Board of Cosmetology license
Issued date: 04/11/2024
Timeline
Customer Service Associate
Tropical Smoothie
02.2024 - 08.2024
Certification/License - Cosmetology
Dolly Monroe Beauty Academy
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